Experience

LearnQuest

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Partner Manager

  • Feb 2016 - Present

  Philadelphia, PA • Develop and deliver internal training solutions for IBM Consulting across North America • Promoted to lead Global Partner Programs for new Vendors, and Channel Education Partners and Resellers • Recruit new partners and vendors through email campaigns, LinkedIn, and other creative search strategies • Manage onboarding and enablement of newly signed downstream Apple, IBM, and R3 Corda partners via virtual demonstrations of LearnQuest Partner Portal • Conduct quarterly business… Show more • Develop and deliver internal training solutions for IBM Consulting across North America • Promoted to lead Global Partner Programs for new Vendors, and Channel Education Partners and Resellers • Recruit new partners and vendors through email campaigns, LinkedIn, and other creative search strategies • Manage onboarding and enablement of newly signed downstream Apple, IBM, and R3 Corda partners via virtual demonstrations of LearnQuest Partner Portal • Conduct quarterly business reviews with partners and vendors • Developed and led implementation of new Apple Partner Program in 2018 and enhancements to 2019 Program • Create and manage project plan for newly on-boarded vendors, including Google Cloud, R3 Corda, and Dell Boomi • Provide programmatic and training sales support to Google Cloud, R3 Corda, and Dell Boomi • Lead local internal teams globally with guidance on partner strategy, processes, and protocol • Review monthly partner billing reports for accuracy and resolve discrepancies in data • Collaborate with Application Development Team to enhance Partner Portal and operational automation, including but not limited to partner billing, based on changing partnership program business requirements • Create and present relevant content for Regional Virtual Partner Summits • Brainstorm and craft partner newsletters highlighting LearnQuest, Apple, and IBM updates

• Partner Enablement and Operations Coordinator

  • Feb 2014 - Feb 2016

  Bala Cynwyd, PA • Supported worldwide partner ecosystem and global employees to promote class deliveries and sales • Reviewed and resolved partner reporting, delivery, billing and marketing issues • Prepared and sent contracts to potential Education Partners, Resellers and Vendors globally • Collaborated with Legal and Finance departments to respond and develop solutions to contract negotiations • Created updated contracts for 2015 with Legal Department, taking into account partner… Show more • Supported worldwide partner ecosystem and global employees to promote class deliveries and sales • Reviewed and resolved partner reporting, delivery, billing and marketing issues • Prepared and sent contracts to potential Education Partners, Resellers and Vendors globally • Collaborated with Legal and Finance departments to respond and develop solutions to contract negotiations • Created updated contracts for 2015 with Legal Department, taking into account partner recommendations • Issued updated 2015 agreements to over 90 Education Partners worldwide for contract renewals • Conducted quarterly reviews with partners in the Americas to evaluate performance based on contractual goals • Managed onboarding process for newly signed partners and recruit new partners in North America to support business growth strategy • Crafted relevant content and secure guest presenters for Regional Partner Summits aimed at educating partners • Brainstormed and wrote monthly partner newsletters highlighting LearnQuest and IBM updates



Drexel University

• United States
• Higher Education
• 700 & Above Employee

• Employer Relations Coordinator

  • Feb 2013 - Sep 2013

  Philadelphia, PA • Successfully identified local and nationwide companies receptive to hiring engineering, IT, and life sciences majors for co-op and/or full-time opportunities • Promoted the Co-op Program to a targeted audience comprised of hiring managers, alumni, and employees through effective cold calling, social networking, presentations, site visits, and industry conference and career fair participation • Played an integral role in leading employment development initiatives to increase co-op jobs… Show more • Successfully identified local and nationwide companies receptive to hiring engineering, IT, and life sciences majors for co-op and/or full-time opportunities • Promoted the Co-op Program to a targeted audience comprised of hiring managers, alumni, and employees through effective cold calling, social networking, presentations, site visits, and industry conference and career fair participation • Played an integral role in leading employment development initiatives to increase co-op jobs in biomedical engineering, biology, chemical engineering, architectural engineering, finance, and accounting • Developed strategic relationships with alumni and leaders of various fields and disciplines • Boosted program promotion by implementing a bi-weekly Employer Spotlight on the Steinbright Career Development Center's newly revamped LinkedIn page • Accurately tracked employer contact and job development effort results using RightNow CRM tool Created reports from RightNow in Excel, and followed up with previously contacted employers

• Cooperative Education Coordinator

  • Nov 2010 - Feb 2013

  Philadelphia, PA • Developed and maintained relationships with 200+ co-op employers through emails, phone calls and site visits • Advised approximately 300 Business Administration, Hospitality Management, Culinary Arts and Culinary Science students annually on resume writing, interviewing and self-directed job search techniques • Assisted with the implementation and presentation of virtual new employer orientations utilizing AdobeConnect, which has tripled employer participation • Participated in… Show more • Developed and maintained relationships with 200+ co-op employers through emails, phone calls and site visits • Advised approximately 300 Business Administration, Hospitality Management, Culinary Arts and Culinary Science students annually on resume writing, interviewing and self-directed job search techniques • Assisted with the implementation and presentation of virtual new employer orientations utilizing AdobeConnect, which has tripled employer participation • Participated in caseload-specific and department-wide job development initiatives to increase employer postings in areas of need • Contributed to successfully organizing 2 university-wide career fairs annually as part of Career Fair Committee • Monitored and analyzed employer and student caseloads by running reports in Hyperion • Communicated with academic advisors regarding student issues and requests • Mediated employer and student issues to ensure that both benefit from each co-op experience • Partnered with LesRichards Menswear to create workshop on professional attire for male students



EDSI

• United States
• Professional Training and Coaching
• 400 - 500 Employee

• Internship Program Manager

  • Nov 2009 - Nov 2010

  Philadelphia, PA • Managed 3 employees that provided clients in Welfare-to-Work Program with paid or unpaid internships with Philadelphia employers • Led team that doubled its employer contact list and quintupled the number of active paid interns in the program • Coordinated employer recruitment efforts and assisted in following up with 200+ employers and 300+ active interns to ensure that both were benefiting from program • Ensured that 300+ clients actively participating in paid internships were paid… Show more • Managed 3 employees that provided clients in Welfare-to-Work Program with paid or unpaid internships with Philadelphia employers • Led team that doubled its employer contact list and quintupled the number of active paid interns in the program • Coordinated employer recruitment efforts and assisted in following up with 200+ employers and 300+ active interns to ensure that both were benefiting from program • Ensured that 300+ clients actively participating in paid internships were paid weekly by outside payroll agency by coordinating employer follow up, assisting with data-entry and problem solving issues • Supervised and aided with submission of weekly payroll report, database management and client tracking completed by assistants

• Scanning Center Supervisor

  • Jun 2009 - Nov 2009

  Philadelphia, PA • Jump-started internal internship program • Developed program to improve clients’ skill sets and effectively prepare them for future employment opportunities • Supervised a team of between 16 and 24 paid and unpaid interns throughout 2 four hour shifts • Trained new interns in the mastery of 3 scanning positions • Spearheaded company’s paperless initiative in Philadelphia • Managed a caseload due to staffing shortages

• Employment Consultant Supervisor

  • Jun 2008 - May 2009

  Philadelphia, PA • Promoted to lead a team of 3 case managers, 2 data-entry specialists and 1 Welfare Office liaison, ensuring that work was completed efficiently, in accordance with deadlines, and with a commitment to quality • Tracked Employment Consultants’ performance (job placements, skills training enrollments, client attendance and program terminations) by running attendance and time-limit reports and conducting bi-weekly caseload reviews, the results of which were reported to management • Served… Show more • Promoted to lead a team of 3 case managers, 2 data-entry specialists and 1 Welfare Office liaison, ensuring that work was completed efficiently, in accordance with deadlines, and with a commitment to quality • Tracked Employment Consultants’ performance (job placements, skills training enrollments, client attendance and program terminations) by running attendance and time-limit reports and conducting bi-weekly caseload reviews, the results of which were reported to management • Served as the point person for any issues and questions regarding clients new to the Welfare system and/or clients enrolled in training programs or college • Met with all clients as needed and served as a mediator for those in need of additional assistance • Evaluated and submitted employee paperwork to Quality Control that tracked client performance in program • Initiated and ran weekly workshop where I communicated the changing employment, internship and training opportunities offered by the Program to interested clients and monthly client forum focused on brainstorming ways to improve the services provided

• Employment Consultant

  • Jun 2007 - May 2008

  Reading, PA • Provided case management services to an average caseload of seventy-five clients and assisted in the removal of their barriers to employment • Ensured clients’ participation in program until employment was attained through monthly progress reviews, outside program referrals, special allowance requests and incentives • Responsible for transferring clients to job retention program when employment was achieved, transferring clients from state welfare to federal welfare and terminating… Show more • Provided case management services to an average caseload of seventy-five clients and assisted in the removal of their barriers to employment • Ensured clients’ participation in program until employment was attained through monthly progress reviews, outside program referrals, special allowance requests and incentives • Responsible for transferring clients to job retention program when employment was achieved, transferring clients from state welfare to federal welfare and terminating non-compliant clients from program • Submitted paperwork to Quality Control to track clients’ performance in program • Casenoted all interactions with clients and actions taken in relation to clients • Communicated in Spanish with Hispanic clients not comfortable with English



Dickinson College

• United States
• Higher Education
• 700 & Above Employee

• College Admissions Tour Guide

  • Jun 2006 - May 2007

  Carlisle, PA



The First Congregational Church of Greenwich

• United States
• Religious Institutions
• 1 - 100 Employee

• Camp Counselor

  • Jun 2000 - Jun 2004