Experience

Northwest Bank

• United States
• Banking
• 100 - 200 Employee

• Customer Service Representative

  • Jul 2023 - Present



Penrith Home Loans

• United States
• Financial Services
• 1 - 100 Employee

• Lock Desk Analyst

  • Dec 2021 - Mar 2023

  - Wrote rate sheets with competitive pricing for hedged products relative to pricing of our investors and other lenders. - Analyzed MBS pricing and advised the VP of Secondary Marketing on mid-day price changes of our hedged products. - Balanced purchase advices on loans to be sold to investors then set up wires to warehouse banks. - Set up rate locks to be hedged or sold best efforts with our investors, making sure buy-side pricing was competitive while still being profitable. - Wrote rate sheets with competitive pricing for hedged products relative to pricing of our investors and other lenders. - Analyzed MBS pricing and advised the VP of Secondary Marketing on mid-day price changes of our hedged products. - Balanced purchase advices on loans to be sold to investors then set up wires to warehouse banks. - Set up rate locks to be hedged or sold best efforts with our investors, making sure buy-side pricing was competitive while still being profitable.



Michelle Coolidge-Tondu-Evergeen Home Loans

• United States
• Banking

• Lock Desk Coordinator

  • Feb 2021 - Sep 2021

  - Ran daily reports to identify incorrectly locked loan files and communicate to others what needs to be done to correct them. - Reviewed and confirmed mortgage lock requests for loan officers using Optimal Blue and Encompass. - Worked closely with sales, processing, and underwriting to ensure loan files could successfully fund and close before deadlines. - Generated and distributed daily rate sheets to branch offices across the West coast and Southwest US. - Ran daily reports to identify incorrectly locked loan files and communicate to others what needs to be done to correct them. - Reviewed and confirmed mortgage lock requests for loan officers using Optimal Blue and Encompass. - Worked closely with sales, processing, and underwriting to ensure loan files could successfully fund and close before deadlines. - Generated and distributed daily rate sheets to branch offices across the West coast and Southwest US.



Fred Meyer

• Kirkland

• Seafood Clerk

  • Jun 2017 - Mar 2020

  - Engaged with customers to cut the desired type and amount of fish or shrimp they required and cooking instructions if desired. - Trained new hires in knife safety and use, customer service skills, and management of inventory and goods. - Ordered stock and goods for sale while avoiding over or understocking and communicated with management to ensure the department was ready for sales or high traffic periods. • Worked part-time to support myself while being a full-time student. - Engaged with customers to cut the desired type and amount of fish or shrimp they required and cooking instructions if desired. - Trained new hires in knife safety and use, customer service skills, and management of inventory and goods. - Ordered stock and goods for sale while avoiding over or understocking and communicated with management to ensure the department was ready for sales or high traffic periods. • Worked part-time to support myself while being a full-time student.



Edmonds School District

• Education Administration Programs
• 700 & Above Employee

• Data Analytics Intern

  • Jan 2019 - Mar 2019

  - Scrubbed data from the Edmonds School District Community Survey of +5,000 responders and created data visualizations in Tableau. - Presented findings and visualizations to Edmonds School District administrators to inform them on what can they can learn about their community events and programs from the data collected. - Scrubbed data from the Edmonds School District Community Survey of +5,000 responders and created data visualizations in Tableau. - Presented findings and visualizations to Edmonds School District administrators to inform them on what can they can learn about their community events and programs from the data collected.



University of Washington Medical Center

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Undergraduate Research Assistant

  • Aug 2015 - Jun 2017

  - Logging and transcribing vital sign data from birth data and organized blood and plasma samples from willing participants. - Worked part-time to support myself while being a full-time student. - Logging and transcribing vital sign data from birth data and organized blood and plasma samples from willing participants. - Worked part-time to support myself while being a full-time student.



KENTUCKY FRIED CHICKEN

• Kirkland

• Fry Cook

  • May 2013 - Aug 2015

  - Prepared food quickly and efficiently in a demanding, high stress environment. - Engaged with Spanish speaking customers when translation was required. - Prepared food quickly and efficiently in a demanding, high stress environment. - Engaged with Spanish speaking customers when translation was required.