Adam Rosenman
Information Technology Specialist at Neighborhood Defender Service- Claim this Profile
Click to upgrade to our gold package
for the full feature experience.
Topline Score
Bio
Credentials
-
VMware Certified Professional 5 - Data Center Virtualization (VCP5-DCV)
VMwareSep, 2019- Nov, 2024 -
ITIL Foundation Level
Global KnowledgeSep, 2017- Nov, 2024 -
Sales and Technical Engineer
ExacqAug, 2014- Nov, 2024 -
A+
CompTIAJan, 2010- Nov, 2024 -
Extreme Sales Specialist (ESS)
Extreme NetworksNov, 2022- Nov, 2024
Experience
-
Neighborhood Defender Service
-
United States
-
Law Practice
-
100 - 200 Employee
-
Information Technology Specialist
-
Jan 2023 - Present
-
-
-
Ford Motor Company
-
United States
-
Motor Vehicle Manufacturing
-
700 & Above Employee
-
IT Specialist
-
Aug 2022 - Oct 2022
-Provide IT Support to Plant Staff -Monitor Plant IT Systems and Applications and intervene when there is an outage -Act as Sharepoint Site Administrator -Administrator for Plant IT Application (OBL, WMA, Maximo, FIS, QLSCM) -Act as on-call IT Staff during after-business hours -Provide IT Support to Plant Staff -Monitor Plant IT Systems and Applications and intervene when there is an outage -Act as Sharepoint Site Administrator -Administrator for Plant IT Application (OBL, WMA, Maximo, FIS, QLSCM) -Act as on-call IT Staff during after-business hours
-
-
-
Cambium Learning Group
-
United States
-
E-Learning Providers
-
300 - 400 Employee
-
Technical Support Specialist
-
May 2021 - Feb 2022
Perform New Hire Hardware provisioning Process Separation ticket and make sure retrieval of company equipment Perform New Hire Hardware provisioning Process Separation ticket and make sure retrieval of company equipment
-
-
-
LogicalisUS
-
United States
-
IT Services and IT Consulting
-
500 - 600 Employee
-
Service Desk Analyst
-
Aug 2015 - Apr 2021
-Provide phone, email, and chat support for 60+ Client’s Employees and Contractors with the following: -Desktop Support for the End users -Window 7 and 10 -Office365 -iPhone and iPads OS and Apps -Microsoft Intune, MobileIron, and Airwatch MDM for IOS phones and Tablets -Local and Network Printer Support (Ricoh, HP, Epson, Canon) -Hardware and Software Troubleshooting -Single Sign On (Onelogin, Sailpoint, Okta) -Remote Access/VPN (Cisco Anyconnect, Juniper Pulse, Fortinet Forticlient, and Network Connect) -Networking/VOIP Phones -Account Setup and Access Management -Support Corporate Business Apps (SolarWinds, D2, Trackwise, Salesforce, As/400, SAP, Concur, Tableau, Adobe Suite, Workday, Citrix, and VMware -Weekly Meeting with Client to review Service Desk stats, Issue review, and new or upcoming projects or rollouts -Development of Knowledge Base articles for use on the Service Desk -Training of new Service Desk Agents on multiple clients -Managing Multiple Ticketing Systems (ServiceNow, Cherwell, ManageEngine, HP Service Manager) Show less
-
-
-
Hewlett Packard Enterprise
-
United States
-
IT Services and IT Consulting
-
700 & Above Employee
-
Service Desk Analyst
-
May 2014 - May 2015
-Provide phone and chat support for Global Shell Gas Employees and Contractors with the following: -Desktop Support for the End users -Windows Vista/Window 7 -SharePoint 2010, 2013/LiveLink -Microsoft Office 2007/2010 -Blackberry -Mobile Connect/AirWatch for Android and IOS phones and Tablets -Local and Network Printer Support (Ricoh and HP) -Secure Cell Confidential Document Portal -Secure Email Encryption -Hardware and Software Troubleshooting -Vasco Token/Smartcard -Single Sign On -Citrix -Remote Access/VPN -Virtual Desktop Infrastructure using Citrix Receiver -Networking/Softphone -Account Management/Access Show less
-
-
Education
-
2009 - 2010
ITT Technical Institute-Troy
Associate of Science - AS, Computer Systems Networking and Telecommunications -
2004 - 2008
Oakland Community College
Associate of Arts and Sciences - AAS, Business, Management, Marketing, and Related Support Services
Community
