Experience

Private Brand Tools Australia Pty Ltd

• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Distribution Operations Manager

  • Sep 2018 - Present



Woodard Cleaning & Restoration

• United States
• Facilities Services
• 1 - 100 Employee

• Project Manager

  • Jun 2017 - Sep 2018

  Work as a liaison between customers, insurance adjusters, sub-contractors, and third party vendors (TPA’s).Work closely with upper management to make sure that the scope and direction of each project is on schedule and billed accordingly.Keep records of all communication and transactions, recording details of inquiries and moments.Use and develop leadership skills by scheduling and executing one-on-ones with team members to assist in growing their skill sets and strengths.Understanding of job costing and ability to maintain on-going project cost information. Show less

• Claims Management

  • Aug 2015 - Jun 2017

  Assist in general office duties associated with the Administration and Customer Service Departments.Take incoming phone calls and/or direct them to the appropriate parties.Keep records of customer interactions, transactions, recording details of inquiries and moments as well as actions taken.Enter data into computer system utilizing an order entry software.Update and filing required paperwork.Process billing invoices.Understanding of job costing and ability to maintain on-going project cost information.Providing administrative support to multiple departments.Posting production hours, and updating paid invoices. Show less



Old Navy

• United States
• Retail
• 700 & Above Employee

• Operations Manager

  • Aug 2014 - Aug 2015

  Talent selection, training, motivating, recognizing and coaching team while working shoulder-to shoulder with them to meet company standards. Drive execution of the tasks for markdowns, signage, and marketing. Accountable for meeting store compliance audit requirements while providing awareness to team. Manage supply and maintenance expenses, store issues, and open tickets with Facility Services. Ensure areas of ownership are in compliance with productivity goals and company standards. Show less



PetSmart

• United States
• Retail
• 700 & Above Employee

• Customer Service Manager

  • Apr 2010 - Aug 2014

  Manage the daily operations of a multi-million dollar inventory containing over 12,000 items, performing daily audits using inventory tools (SAP) to guarantee appropriate levels of in stock merchandise. Responsible for overseeing all aspects of the merchandise movement from the receiving process to product placement on the sales floor. Train and assist new product (receiving) associates and monitor their productivity. Communicate with team members on new items, inventory discrepancies, and out of date product. Manager on Duty- accountable for opening and closing the store, markdowns, customer service, cash handling, forklift, and pet safety. Show less



CB&I

• United States
• Oil and Gas
• 700 & Above Employee

• Boilermaker - NDE Apprentice and Bullganger

  • Jun 2009 - Nov 2009

  Build, install and maintain boilers, tanks and vessels—huge steel containers with thick, solid walls that hold liquids and gases. Read and interpret blueprints and lay out, cut and grind metal sections to fit together. Work with crane operators to lift components and set up and dismantle rigging equipment. Leaking (VT) - simply look at part of surface to see if imperfections exist. Radiography (RT) - use X-ray machine to examine materials, product's defects, internal features on film, and check density levels. Show less



The Home Depot

• United States
• Retail
• 700 & Above Employee

• Department Supervisor - Operations, Sales, & Merchandising

  • Aug 2006 - Apr 2009

  Responsible for supervising warehouse operations with eight associates receiving merchandise, handling freight, and deliveries. Forklift and electric pallet jack certifications. Regular communication with Senior Management Team regarding ordering issues, sales opportunities, merchandising plans, and employee development. Maintain profitability through report analysis, trend identification, and respond to identified problems. Accountable for ensuring that excellent customer service is provided with both internal and external customers. Achieve department metrics including weekly, monthly, and quarterly sales goals. Train, coach, and develop associate’s sales, customer service skills, and product knowledge. Work alongside vendors and sales representatives to ensure department is exceeding industry Presentation standards and organizing a million dollar inventory. Assigned key carrying and Manager-On-Duty responsibilities (opening and closing store, signing for deliveries and markdowns, handling store level complaints, managing up to forty employees). Show less



Foot Locker

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Apr 2004 - Aug 2006

  Oversee the sales performance, hitting sales goals and raising profits, while supervising the staff encouraging customers to return. Oversee the sales performance, hitting sales goals and raising profits, while supervising the staff encouraging customers to return.



PACSUN

• United States
• Retail
• 700 & Above Employee

• Assistant Manager

  • Aug 2003 - Apr 2004

  Responsible for managing the visual merchandising and back room organization along with weekly promo's. Responsible for managing the visual merchandising and back room organization along with weekly promo's.



Genesco

• United States
• Retail
• 700 & Above Employee

• Store Manager

  • Nov 2000 - Aug 2003

  Led a team of commissioned employees while running all day to day operations of a successful shoe business. Started as an Assistant Manager and promoted within ten months to run my own store. Led a team of commissioned employees while running all day to day operations of a successful shoe business. Started as an Assistant Manager and promoted within ten months to run my own store.