Experience

The AZEK Company

• United States
• Wholesale Building Materials
• 300 - 400 Employee

• Sr. Manager, Contractor Marketing

  • Aug 2022 - Present



True Value Company

• United States
• Wholesale
• 700 & Above Employee

• Retail Marketing Manager

  • Aug 2020 - Aug 2022

• Retail Marketing & Loyalty Consultant

  • Jul 2019 - Aug 2020

• Marketing Planning Specialist

  • Apr 2018 - Jul 2019

• Marketing Operations Specialist

  • Sep 2016 - Apr 2018



SWC Technology Partners

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Account Manager

  • Dec 2015 - Sep 2016

  SWC Technology Partners is an award-winning provider of IT solutions to midsize organizations. For more than 35 years, SWC has excelled at delivering technology solutions that optimize productivity, strengthen customer relationships, enhance data sharing and drive profitability. With Microsoft Gold status, SWC specializes in the technology solutions that match the needs of midmarket organizations including managed services; infrastructure solutions such as Unified Communications, virtualization and network security; software solutions including Microsoft SharePoint, business intelligence, CRM and custom development; and digital design services including website design, digital marketing and Search Engine Optimization. Headquartered in Oak Brook, Illinois, SWC has been honored to receive numerous awards including being recognized by Crain’s Chicago Business as one of the Best Places to Work in 2012, 2013, 2014, and 2015 one of Chicago’s 101 Best and Brightest Companies to Work for in 2009, 2010, 2011, 2012, 2013, 2014, and 2015, making the Inc. 500|5000 list of the fastest growing private companies in the U.S. Show less



Groupon

• United States
• Technology, Information and Internet
• 700 & Above Employee

• Business Development Representative - Inside Sales - Sales Training Program

  • Jun 2015 - Oct 2015

  One week of sales training; including sales psychology, sales process, objection handling, Salesforce, and pipeline management. Fifteen weeks of on the phone training of business to business sales and consultation, dealing exclusively with “new business”. One week of sales training; including sales psychology, sales process, objection handling, Salesforce, and pipeline management. Fifteen weeks of on the phone training of business to business sales and consultation, dealing exclusively with “new business”.



Loyola University Chicago

• United States
• Higher Education
• 700 & Above Employee

• Phonathon Manager

  • May 2014 - May 2015

  Promoted through exceptional performance as a supervisor. As manager I report to the director of the Loyola Phonathon. I manage of all nightly procedures which include: loading calling data, maintaining connections with alumni via email, proofreading contact reports, and handling any technical difficulties or any other issues that may arise. Managers oversee a team of two supervisors (one on the floor with me and one monitoring phone calls) and 20 - 28 callers a night. Managers delegate and oversee specific tasks to supervisors ranging from keeping track of statistics, being in charge of social media, and handling decor around the office. We hold weekly staff and manager meetings where we identify problems that can be solved in a team setting. Managers also oversee the hiring and training process and we have final say on caller hiring. I am also in charge of training the new team of 5 supervisors. Show less

• Prospect Management and Research Intern

  • Jun 2014 - Aug 2014

  I am an intern for the Prospect Management and Research department for the Loyola University Chicago Advancement Division I have daily and weekly tasks in addition to individual projects. I have two main daily duties: Text mine obituaries and cross reference with the database to update entities, and text mine through news alerts on principle prospects. My weekly duties are generating the news report and combing through the weekly issue of Crain's Chicago Business to cross reference our database with the "people on the move" section. I also work on individual projects given to me by the director. I have worked on research analysis supporting documentation and other research projects. Show less

• Phonathon Supervisor

  • May 2013 - May 2014

  Supervisors report to managers in teams of three per shift, and fulfill one of three key operational roles when they work. In the call monitor role, supervisors must provide effective call coaching to callers. In the floor monitor role, supervisors promote an appropriate energy level and ensure procedural standards are met. Last, in the supervising caller role, supervisors demonstrate front-line leadership and premium calling skills. Furthermore, supervisors are key project facilitators. Each supervisor manages one specific supervisor job throughout their term. Supervisors attend weekly Phonathon staff meetings where smaller problems are identified and solved in a team setting. Show less

• Annual Giving Intern

  • Jun 2013 - Aug 2013

  I was a summer intern for the annual giving department at Loyola University Chicago. Aside from helping out with day to day activities I had a number of projects I worked on during my internship. I compiled 5 years of data and put together a report regarding what schools alumni donors made their gifts out to and how they gave those gifts (phone, online, mail, etc.). I did bench-marking on over 100 universities to research best practices in alumni weekends, graduate of the last decade giving programs, and recurring gift programs. I gathered mail and internet solicitation samples for and appeal exchange. I also updated the Wolf and Kettle Council website (http://www.luc.edu/wolf+kettle/) and helped prepare a presentation for the Case District V best practices in annual giving award. I gained a lot of valuable experience and knowledge learning from an annual giving director on how annual giving works and what it the job entails on a day to day basis. Show less

• Caller Trainer

  • Jan 2012 - May 2013

  Position at the annual funds phonathon for Loyola University Chicago's alumni relations office. Caller responsibilities include calling alumni and friends of the university to update personal information, provide campus updates, and ask for donations for the university’s scholarship funds. Caller trainer responsibilities include of training new employees at training sessions and on the phones, as well as reporting any performance issues with new and returning employees to the managers.



Resurrection Health Care

• United States
• Hospitals and Health Care
• 700 & Above Employee

• Wait Staff

  • Oct 2009 - Mar 2011

  Waitstaff position in a retirement community. Duties included: take food orders, serve food, clean dining room/kitchen, and restock supplies. Waitstaff position in a retirement community. Duties included: take food orders, serve food, clean dining room/kitchen, and restock supplies.