Experience

Motor Werks of Barrington

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Sales Guide at Land Rover Hoffman Estates

  • Oct 2011 - Present



UScellular

• United States
• Telecommunications
• 700 & Above Employee

• Revenue Assurance Analyst

  • Jul 2002 - Apr 2008

  Ensure the revenue stream of the company by providing technical support and analysis to internal Marketing, Engineering, IS, and Finance clients across the organization. Performed root-cause analysis of rating & billing issues, follow through to resolution and communication to appropriate parties. Perform Billing Quality Assurance, Revenue Reasonability analysis, Error Resolution of voice/data records and Reference Table Maintenance. Quickly assess business and technical information to make necessary Billing & Rating code changes to Prepaid and Postpaid billing systems by adhering to SLA’s. Ran SQL queries for reporting purposes.



MCI WorldCom

• Telecom Technician II

  • Aug 2000 - Jan 2002

  Perform stress testing on Analog & Digital lines with local LEC providers to provide service to our customers’ T1’s, POTS lines, PBX systems, and Smartjacks at the CSU/DSU level. Activated and Deactivated DACS cross connects on individual circuits. Coordinated changes and turn up of customer circuits. Complete network translations in DMS 250 switches to provide specific services for our customers. Provided Tier II technical support for troubleshooting customer circuit problems. Perform stress testing on Analog & Digital lines with local LEC providers to provide service to our customers’ T1’s, POTS lines, PBX systems, and Smartjacks at the CSU/DSU level. Activated and Deactivated DACS cross connects on individual circuits. Coordinated changes and turn up of customer circuits. Complete network translations in DMS 250 switches to provide specific services for our customers. Provided Tier II technical support for troubleshooting customer circuit problems.



VoiceStream Wireless

• Roaming Engineer

  • Nov 1998 - Aug 2000

  Complete network translations in Nokia switches to build out carrier routing information. Implement translations, routing data, and test functionality of roaming services for International & Domestic GSM operators in Nokia switches and HLRs. Provide test results to Revenue Assurance and IS departments for processing call detail records through billing system. Troubleshoot IS-41 messaging between Aerial and other carriers’ switches utilizing a protocol analyzer. Provide Tier III technical support for troubleshooting AMPS/GSM roaming.