Experience

Deseret Mutual Benefit Administrators (DMBA)

• United States
• Financial Services
• 200 - 300 Employee

• Project Manager

  • Mar 2022 - Present

  Salt Lake City Metropolitan Area •Organize, plan, and implement benefit, policy, and administrative changes that impact the Member Services department. This includes creating an implementation plan, identifying questions related to the changes, identifying key tasks for completion, creating a timeline for implementation. •Forecast, schedule and monitor project timelines, and personnel performance. •Create project plans with established timelines, assign to appropriate teams, and manage workflow throughout… Show more •Organize, plan, and implement benefit, policy, and administrative changes that impact the Member Services department. This includes creating an implementation plan, identifying questions related to the changes, identifying key tasks for completion, creating a timeline for implementation. •Forecast, schedule and monitor project timelines, and personnel performance. •Create project plans with established timelines, assign to appropriate teams, and manage workflow throughout construction. •Set project schedules and oversee milestones for duration of projects. •Assist in coordination of IT development requests for various projects being worked on, create testing plans and develop test scripts, and coordinate system access and permissions as needs arise within a project. •Coordinate discussions in order to facilitate decision making regarding key benefit and administrative changes. This includes scheduling meetings, creating agendas, facilitating discussions and properly documenting decisions and outcomes.

• Team Leader

  • Nov 2010 - Mar 2022

  • Handle and oversee the day to day operations of the health and financial plans, including implementation of new ideas and streamlining of current processes. • Ensure phone calls are answered within company standards. • Responsible for the successful administration of the Deseret Mutual sponsored health and financial Plans. • Ensure that customer service in handled accurately, consistently and professionally and that all plan regulatory matters are handled properly. • Identify and… Show more • Handle and oversee the day to day operations of the health and financial plans, including implementation of new ideas and streamlining of current processes. • Ensure phone calls are answered within company standards. • Responsible for the successful administration of the Deseret Mutual sponsored health and financial Plans. • Ensure that customer service in handled accurately, consistently and professionally and that all plan regulatory matters are handled properly. • Identify and implement process improvement projects that will increase operational efficiencies and improve the customer service provided to participants. • Train staff on plan design and strategy.