Experience

Pro-Tech Staffing Services, Inc.
• United States
• Staffing and Recruiting
• 1 - 100 Employee
• Vice President of Sales & Operations

  • Mar 2023 - Present


Pavilion

• Think Tanks

• Member

  • May 2022 - Present

  Work with industry professionals both locally and globally to network and further grow knowledge base in the following: - SaaS - Revenue and Operations (RevOps) - Leadership - Various tech stacks - Industry trends Work with industry professionals both locally and globally to network and further grow knowledge base in the following: - SaaS - Revenue and Operations (RevOps) - Leadership - Various tech stacks - Industry trends



Operatix

• United Kingdom
• Business Consulting and Services
• 200 - 300 Employee

• Operations Director - Americas (Acquired by MemoryBlue)

  • Jun 2021 - Jul 2023

  Manage SalesOps of business unit broken down below:Roles and Responsibilities - Work directly with clients and stakeholders in EMEA & APJ regions.- Senior Project Manager for multiple ongoing projects - Design, plan and execute GTM strategy for all of managed clients- Manage 50% of the Revenue for Americas as well as forecast revenue monthly, quarterly, and annually- Oversee operations for the Americas while simultaneously maintaining profitable & scalable revenue - Deliver visibility across entire revenue team, improve efficiency, and ultimately achieve sustained growth- Work with several technology stacks and connect them across different teams - Meet customers on a daily basis to ensure white-glove service is issued as well as gauge appetite for expansion of services- Ensure full transparency from C-level to the front line; this enables faster and more profitable sales cycles - Directly manage a sales team which includes increasing average delivery per head, close ratio, monitoring activity, opportunities created, deals won, SQL to SAL conversion %, managing MQLs, etc. Key Metrics - Win rate % over competition- % of MoM revenue growth- Cost of customer acquisition - Net Revenue Retention- Customer churn- Renewals and upsells - Client satisfaction- Increase average lifetime of customer- P&L/GM forecast accuracy - Drive EBITA growth. Accolades - Annual Presidents Club Winner 2021 & 2022- Implemented a new training and onboarding strategy for all of the North America hires - Exceed 120% of quota MoM since January 2021- Doubled gross margin profitability in less than a year (2021)- 4x revenue growth from 2021 to 2022 - Internally promoted 20% of my team - Highest client retention rate in North America - Highest customer satisfaction score in North America (2nd highest globally). - 1/3 of managed clients have increased their spend at Operatix from expansions of services- 130% to quota in 2021- Excel certified Show less

• Operations Manager - North America

  • Jan 2021 - Jun 2021



Hays

• United Kingdom
• Staffing and Recruiting
• 700 & Above Employee

• National Accounts Sales Ops Manager (Position eliminated due to COVID-19)

  • Jan 2019 - Dec 2020

  - Annual President's Club winner - Annual President's Club winner



Aerotek

• Musicians
• 1 - 100 Employee

• Account Manager

  • Oct 2017 - Jan 2019

  - Annual President's Club winner

• Account Recruiting Manager (ARM)

  • Jul 2017 - Oct 2017

• Recruiter

  • Feb 2017 - Jul 2017