Experience

Procede Software

• United States
• Software Development
• 1 - 100 Employee

• Business Solutions Specialist

  • Sep 2021 - Present



ASAP Management, Inc.

• Philadelphia, Pennsylvania, United States

• Information Technology Consultant

  • Aug 2020 - Present

  • Built essential, effective database solutions using Microsoft Access to handle unique business needs • Responsible for all project lifecycle phases, from specifications and coding through deployment, testing, debugging, documentation, and maintenance • Created complex SQL queries to automate the creation of trips, driver data, delivery data, and advanced reporting • Developed and optimized automated tasks to retire the need for user intervention and manual activity overhead • Built essential, effective database solutions using Microsoft Access to handle unique business needs • Responsible for all project lifecycle phases, from specifications and coding through deployment, testing, debugging, documentation, and maintenance • Created complex SQL queries to automate the creation of trips, driver data, delivery data, and advanced reporting • Developed and optimized automated tasks to retire the need for user intervention and manual activity overhead



Diocese Of Palm Beach

• United States
• Religious Institutions
• 1 - 100 Employee

• Entity System Administrator

  • May 2018 - Jul 2020

  • Reengineered network infrastructures including, but not limited to, the installation and optimization of firewall appliances, network switches, wireless access points, NAS, Windows servers, and SharePoint sites at over 20 remote sites• Serve as the escalation point for advanced network/system issues within the entire diocese, including 57 churches and 19 schools• Trained employees across multiple departments on network operations including log-in procedures, network management software, permissions, printing issues, security, and use of software• Administer Active Directory accounts for 250 employees across multiple domains and locations Show less

• IT Support Specialist

  • May 2016 - May 2018

  • Provide tier 1 and tier 2 IT helpdesk support • Creating, updating, and maintaining IT system policies, procedures, and related documentation • Provide, install, and train on software required for Remote Desktop Services access • Provide support and software training for Microsoft Office 2016 products



Cell Science Systems

• United States
• Medical Equipment Manufacturing
• 1 - 100 Employee

• Business Analyst

  • Mar 2014 - May 2016

  • Assistant to the Director of Information Technology• Increasing efficiency and productivity as well as improving customer experience through the creation/revision of company-wide processes and standard operating procedures• Developing, conducting, and assessing training programs to ensure quality control • Compose specifications documentation for software developers• Performing validation of in-house web applications prior to live release• Coordinate with outside venders to confirm correct application of new hardware/software• Cross-referencing data to ensure accuracy of commission reports Show less

• Results Service Specialist

  • Jun 2012 - Mar 2014

  • Verified, uploaded, packaged, and shipped laboratory test results while complying with HIPAA and OSHA guidelines• Coordinated departmental procedures to improve efficiency of billing protocols



Enterprise

• United States
• Travel Arrangements
• 700 & Above Employee

• Service Agent

  • Aug 2011 - Jun 2012

  • Transported customers from establishment to homes and/or repair shops • Maintained impeccable condition of the the interior and exterior of all rental vehicles • Transported customers from establishment to homes and/or repair shops • Maintained impeccable condition of the the interior and exterior of all rental vehicles