Experience

Volvo Cars Gilbert

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Service Manager

  • Sep 2021 - Present

  • Managed and lead a team of technicians, service advisors and support staff maintaining daily sales and production reporting as required by key stakeholders. • Grew total department ARR from $3.2m to $4.3m • Created and implemented system to better identify opportunities for growth increasing the average sales per client visit by 25% from $470 to $620 • Maintained top 1% regional CSI Scores • Managed and lead a team of technicians, service advisors and support staff maintaining daily sales and production reporting as required by key stakeholders. • Grew total department ARR from $3.2m to $4.3m • Created and implemented system to better identify opportunities for growth increasing the average sales per client visit by 25% from $470 to $620 • Maintained top 1% regional CSI Scores



East Valley Nissan

• Service Manager

  • Sep 2016 - Sep 2021

  • Managed daily service operations and used car reconditioning departments, focusing on the client experience and retention. • Grew total department labor sales per month by 33% • Managed daily service operations and used car reconditioning departments, focusing on the client experience and retention. • Grew total department labor sales per month by 33%



Gaudin Ford

• United States
• Motor Vehicle Manufacturing
• 1 - 100 Employee

• Fleet Service Manager

  • Jan 2012 - Sep 2016

  • Developed and optimized preventive maintenance and repair programs while working closely with account managers to best meet fleet needs to minimize downtime and prevent loss of revenue. Negotiated and evaluated vendor contracts to identify opportunities for growth and improvement.

• Service Advisor

  • Jan 2007 - Jan 2012

  • Built and expanded customer base by creating great customer relationships resulting in loyalty, retention, and new business through referrals.• Listened to customer's concerns and determined additional maintenance needs based on vehicle's current state. • Used proven techniques to increase sales and promote high-value products.