Director (Data Analytics & AI)

• Jan 2019 - Present

Director

• Jun 2007 - Present

Baringa is building the world’s most trusted consulting firm – creating lasting impact for clients and pioneering a positive, people-first way of working. We work with everyone from FTSE 100 names to bright new start-ups, in every sector. We have hubs in Europe, the US, Asia and Australia, and we work all around the world – from a wind farm in Wyoming to a boardroom in Berlin. Find us wherever there’s a challenge to be tackled and an impact to be made. Find out more at baringa.com​.Examples of my recent projects• Product owner for the design and implementation of an Enterprise BI solution for a UK financial services organisation and used the insight to deliver agile improvements to the sales experience which increased sales conversion by 15%• Managed the design and implementation of an Enterprise BI solution for a major UK energy supplier which brought to life the performance of their workforce. Implemented changes to systems and processes which Increased capacity of the workforce by 20% over a 9 month period across c600 FTE• Product owner for design and implementation of an Enterprise BI solution and new digital user experience for a major UK energy supplier which delivered a 20% reduction in handling time across >500 FTE•Implemented Enterprise BI and various AI packages delivering a 500% increase in client ID&V in 6 weeks, reduced AHT by 20 seconds and created a sustainable BI capability of 40+ FTE• Developed a market entry strategy for a large Supermarket to enter the energy market – understanding target customers, their personas, needs, what disrupter propositions could look like and how they fit with the brand and produced financial models of different operating and investment options to get them to market quickly• Managed a project to implement operational best practice and drive productivity through data led continuous improvement across a client’s UK and India B2C back-office operations which delivered a ~20% productivity increase across >700 FTE Show less

Consultant

• Jun 2005 - Jun 2007