Recruitment Officer

• Aug 2023 - Present

Senior Recruiter

• Jul 2021 - Apr 2023

Pegasus Couriers - Edinburgh, UK, GB Followed up with notable applicants sourced via industry-specific pipelines, events, and job fairs. Operated and maintained applicant tracking and candidate management systems. Presented Pegasus Couriers with up to 200 candidates each week. Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments. Responsible for full cycle recruiting including sourcing, assessing, interviewing, presenting, and closing qualified candidates. Wrote job descriptions and worked with our Marketing and Media team to create ads and social media posts. Managed full recruitment cycle to keep Pegasus Couriers fully staffed with drivers across 12 depot's. Lead a team of up to eight recruiters/on-boarders during peaks. Maintain a network of candidates using company's CRM system, and have automated some of the processes. Advertised and managed position listings, organising interviews with suitable candidates. Worked towards exceeding targets for candidates placed, billings and business leads. Show less

Testing Team Staffing Coordinator

• May 2021 - Jul 2021

Testing Team Staffing Coordinator Scottish Nursing Guild - Edinburgh, UK Served as the Testing Team Staffing Coordinator, responsible for managing the staffing needs of the Covid Testing Team. Collaborated closely with team leaders and supervisors to assess staffing requirements and develop effective staffing plans. Created and maintained staff schedules, ensuring appropriate coverage for testing sites and shifts. Coordinated with team members to confirm availability and assign them to specific testing locations as per operational needs. Monitored staffing levels and made adjustments as necessary to maintain optimal coverage and ensure smooth testing operations. Communicated and coordinated with HR and recruitment teams to onboard and train new testing team members. Handled scheduling conflicts, time-off requests, and any staffing-related issues in a timely and efficient manner. Implemented effective communication channels to keep testing team members informed about their schedules and any updates or changes. Answered mailed, emailed, telephoned and in-person requests for service and information Show less

BMM Loans Administrator

• Jan 2021 - May 2021

January 2021 to May 2021 Sainbury's Bank - Edinburgh, UK, GB Heightened support and data migration of 15000 loans. • Reviewing, analysing and monitoring client accounts - highlighting matters for investigation. • Use of MI tool to report daily activity. • Ensuring that all necessary administrative tasks are completed to allow design and delivery of work to be undertaken in accordance with agreed standards • Construction Interim Statements. January 2021 to May 2021 Sainbury's Bank - Edinburgh, UK, GB Heightened support and data migration of 15000 loans. • Reviewing, analysing and monitoring client accounts - highlighting matters for investigation. • Use of MI tool to report daily activity. • Ensuring that all necessary administrative tasks are completed to allow design and delivery of work to be undertaken in accordance with agreed standards • Construction Interim Statements.

Freelance Interpreter

• Jul 2017 - Sep 2020

Translator and Interpreter Translator and Interpreter

Customer Service Representative

• Sep 2017 - Jul 2020

Edinburgh, UK Handled customer inquiries and technical support for PlayStation products, including consoles, games, and accessories. Assisted customers with troubleshooting console or network connectivity issues, providing step-by-step guidance. Processed returns, exchanges, and repairs for defective or damaged PlayStation products. Provided information on new game releases, DLCs, and system updates to enhance the gaming experience. Assisted customers in setting up and managing their PlayStation Network (PSN) accounts. Collaborated with the PlayStation support team to escalate and resolve complex technical issues. Promoted PlayStation services, such as PlayStation Plus and PlayStation Store, to customers, encouraging subscription and purchase. Stayed up-to-date with the latest gaming trends, industry news, and PlayStation product knowledge to provide accurate and timely support. Input customer information, call notes and personal data onto internal database. Oversaw customer account inquiries, accurately providing information to resolve service complaints and guarantee customer satisfaction. Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests. Resolved customer queries over phone and by email. Addressed customer service enquires quickly and accurately. Employed knowledge of latest company policies, escalating critical issues and monitoring queries in line with best practices. Show less