Team Lead, Customer Success

• Jul 2022 - Present

Customer Success Manager

• Jun 2017 - Jul 2022

We provide a range of SaaS solutions and support services, that enable our clients to unlock the value of their professional audiences. Madgex software allows users to operate outstanding career and development hubs that perfectly represent their brand and enables our clients to engage and develop their professional audiences

Head of Strategy

• Sep 2015 - May 2017

hub.branded is an agency specialising in celebrity-driven branded content campaigns. What makes us unique is our long-standing relationships with agents and unparalleled access to influencers and motivators. We know how to talk to celebrities on the way to visioning, creating and shaping memorable campaigns, and only with fully invested talent who embrace project ambitions. Ultimately, we fuse brand identity with celebrity influence, producing content via video, social and print/digital means. My role includes: • Strategic overview, account management and planning on all hub.branded accounts • Development of content, talent and campaign approach within all new accounts • Leading client presentations and initial account interaction • Driving business and agency partnership development within hub.branded • Budget planning and contractual negotiation • Talent/influencer/celebrity sourcing and management • Devise influencer-led social media strategies across multiple platforms Recent work includes celebrity-driven campaigns for Legal & General, SEAT, iSubscribe, UKTV and PokerStars. Show less

Senior Account Manager

• Jan 2015 - May 2017

Working in partnership with multiple clients ranging across a variety of sectors providing tailored and exclusive content to editors globally, I ensure the delivery of engaging, targeted and unique feature content. I help manage the full delivery process, from initiating feature ideas, creating specified content packages and making sure each deadline is met, ensuring every project is tailored to the specified requirements.Due to the growth of Interview Hub’s content offering over the past year, we are now working with multiple brands and content agencies to help enhance their content marketing through our bespoke, celebrity-driven branded content, recent partnerships include The Daily Mail, Rightmove, iSubscribe, AXA, StubHub and Specsavers. By having strong relationships with some of the UK’s top PR firms, we are able to offer unique material that helps increase brand awareness, through various media forms. Show less

Account Manager

• Nov 2013 - Jan 2015

Working with the media world's leading PR agencies and celebrity agents, Interview Hub produces engaging celebrity interview content, with outlets as varied as Hello!, The Sun, National Geographic and FourFourTwo.Utilising star names across 15 different sectors, from Ricky Gervais to Sir Ranulph Fiennes, Will Young to Colin Firth, our content is seen and read by millions of people each week - indeed, in February 2013 we placed bespoke editorial in over 30 different countries.Recently expanding the proposition into syndicated content (in text and video) whilst also negotiating formal and informal celebrity endorsement across branded content angles (for clients such as Auto Trader, Prime Location, Isme, iSubscribe and Tesco) has given Interview Hub a unique standpoint in the industry - as editorial PRs who have an innovative grasp on campaign journalism.As an Account Manager I helped manage all of Interview Hub's editorial clients, growing the client base from 400 to 600 titles and publishers. This involved the creation of engaging content, management of delivery and forward planning for future requirements. Show less

Personal Trainer

• Jan 2013 - Nov 2013

Offered a range of Personal Training specialising in: Weight management Body/muscle definition Improving fitness Sport conditioning Nutritional advice Fully qualified Level 3 Personal Trainer with further qualifications in Sports Conditioning, Padwork, Suspension Fitness and Outdoor Training whilst also having a degree in Sports Studies. Offered a range of Personal Training specialising in: Weight management Body/muscle definition Improving fitness Sport conditioning Nutritional advice Fully qualified Level 3 Personal Trainer with further qualifications in Sports Conditioning, Padwork, Suspension Fitness and Outdoor Training whilst also having a degree in Sports Studies.

Business Development Account Manager

• Sep 2011 - Oct 2012

My position changed to focus more on new business for FDM. I still held relationships with some of the companies strategic accounts, including Detica, Bupa, Fujitsu and Misys and my role within these operations was to maintain exciting relationships with a view to expand these accounts further. I also opened new business relationships with RBS Insurance (now Direct Line Group), particularly assisting with an influx of junior project managers, and also with the East Sussex Council, bringing in junior Java programmers into the development team. I regularly hosted corporate presentations to clients and prospective clients on the business options that FDM could supply,provided end to end service including initial company introduction through to contract negotiation and managed on site teams via regular contact, reviews and client entertaining. Show less

Key Account Manager

• Sep 2010 - Sep 2011

As an Account Manager I managed FDM’s relationship with HSBC and I helped grow the account from 65 to 100 consultants across the UK. My roles included the day to day management of the consultants and their line managers on site, developing and maintaining relationships within the account, was responsible for increasing new sales and generated a sales increase on 35%. I also devised individual contracts for extension and new sales business, increased business development across new departments and negotiated rates for consultants joining HSBC. This role also required me to be on site 75% on my time and, due to the size of the account, meant I was constantly meeting Director level clients and implementing new ways to grow business whilst ensuring each consultant had the support and drive to succeed in their given roles. Show less

Account Manager

• Mar 2010 - Sep 2010

FDM Group is an international IT services provider with offices in Brighton, London, Manchester, Frankfurt, Luxembourg, Zurich, New York and Hong Kong. FDM services over 200 clients worldwide in 6 service areas: Project Management Office, Development, Testing, Application Support, Infrastructure and Training. Training tomorrow’s IT professionals in our award-winning Academies, to date FDM has trained over 2500 individuals to the highest industry standards, specialising in either: PMO, Java, .NET, Application Support, Testing Analysis, or Infrastructure Support. These talented professionals are freshly trained and ready to make a positive impact on your business. In fact, our innovative approach is already working for some of the most prominent businesses in the world, with solutions tailored to meet specific needs.I was responsible for recruiting graduate consultants into the FDM Academy and as part of a small team recruited 500 consultants into the FDM Academy in 2010. The position involved planning, hosting and chairing assessment days giving presentations to prospective candidates on the company and potential career paths. During recruitment /assessment days I also interviewed candidates on a 1-2-1 basis assessing individual talent and fed this back to the Account Directors. Spearheaded a new recruitment drive for the organization, resulting in the recruitment of FDM’s first 40 graduate consultants to be placed with FDM's HSBC Account in Hong Kong, which helped launch the company's presence in Asia. Show less

Quality Analyst

• Nov 2008 - Feb 2010

One Family (previously known as Family Investments) provide junior ISAs, Child Trust Funds, Tax Exempt Savings Plans, Over 50s life insurance As a Quality Analyst I assessed the quality of employees work within the customer service sector to ensure the company and individuals met the FSA regulations. A large part of this role was to give coaching and feedback to individuals on their progress, assess knowledge. identify areas of improvement and the correct methods to help each employee improve. The role also involved coaching employees on selling techniques and methods to up sell on company products that could be beneficial to the each customer. It was also my responsibility to help assess and review all customer complaints and to aid with recruitment for the company. Show less