Operations Supervisor

• Feb 2014 - Present

Manage the daily business operations with the Regional Coordinators and provide technical supportto ensure the successful delivery of customer requirements for short-term projects. Assign and supervise projects delegated to coordinators in the region. Prepare weekly and monthly regional reports as required for areas managed & attend requestedregional operations meetings. Manage the Field Operations team to ensure the dispatch of technicians and equipment is carriedout promptly to meet customer requirements. Ensure all SNOW processes are followed within guidelines. Ensure all SNOW tickets are updated and responded to within KPI timescale in SNOW. Supervise the bench technician, set priorities for build-up, and test to ensure we meet clients’demands. Ensure efficient use of field resources, validate RigNet is delivering on job coordination. Maintain a standard process for the RMA equipment from the field to find common failures anddrive recommendations around improvements. Provide efficient and effective coordination of daily jobs and ensure all processes and paperworkare completed for every job. Provide a feedback loop to Resource Supervisor on quality and skill set of technicians. Support the Sales department in the pre-sales stage and as requested. Complete annual performance reviews of direct reports. Show less

Operations Coordinator

• Mar 2018 - Sep 2019

Field Engineer

• Feb 2014 - Feb 2018

Technician

• Feb 2013 - Jan 2014

 Performed preventative maintenance and firmware upgrades on equipment.  Ordered all relevant technical parts and materials.  Installed asset tracking devices; IDP 680, 690, 780, and Hughes 9502 and submitted reports on Asset Tracking.  Performed preventative maintenance and firmware upgrades on equipment.  Ordered all relevant technical parts and materials.  Installed asset tracking devices; IDP 680, 690, 780, and Hughes 9502 and submitted reports on Asset Tracking.

Design Architect

• Jul 2010 - Jan 2013

 Project managed Vodacom POC upgrades.  Compiled tender documents.  Analysed and created fibre optic reports and issued splicing instructions.  Managed DFA, MTN, VC, and Cell C networks.  Designed and deployed the following GPON networks: Century City Connect & Victoria road Clifton (FTTH).  Project managed Vodacom POC upgrades.  Compiled tender documents.  Analysed and created fibre optic reports and issued splicing instructions.  Managed DFA, MTN, VC, and Cell C networks.  Designed and deployed the following GPON networks: Century City Connect & Victoria road Clifton (FTTH).