Senior Epic Application Coordinator (Grand Central/Prelude)

• Oct 2022 - Present

Epic Certified Senior Technical Specialist (Grand Central/ADT/Prelude)

• Jun 2014 - Jun 2022

• Providing excellence in a 100% remote position, implements and maintains evidence-based research and technical practice for assigned Epic applications. • Ensures analysis of all technical builds and determines how they will impact workflow. Communicates project and team status to internal/external audiences including the operations teams, steering committees, executive sponsors and project principles• Successful initial implementation at five hospitals within health system, supporting massive patient load from previous EMR system, Appointment Conversions, Cutovers, Go-Lives and Command Centers. Executed numerous Epic version upgrades since. Maintains Epic applications and facilitate updates, new releases and system enhancements• Lead specialist in e-signature document creation and implementation in Epic and MyChart applications• Lead Designer/Builder for Bed Planning, Patient Transport, Environmental Services (EVS) modules. Incorporated automatic paging and automatic printing processes for increased patient flow efficiency• Lead Reporting/Dashboard specialist, creating and managing Reporting Workbench, Downtime reports, and Dashboards• Lead Printing analyst (very proficient with Epic's workstation and printer model), designed and implemented custom face sheets, barcoded armbands and labels, Transport Ticket to Ride, E-Signature Document Configuration• Lead Downtime/Business Continuity Access specialist, created and defined downtime policies and recovery process procedures, configured BCA workstations, created downtime armbands and labels, and worked with vendor to design custom downtime printing software• Initiates issue resolution while escalating and communicating status to manager/director on a daily basis. Resolves issue tickets, provides end user support, participates in Change Control review board, provides Data Courier support, and knowledge transfer to employees.

Senior Epic ADT/Prelude/Identity Consultant

• Jul 2012 - Jun 2014

Brookmeade HealthcareSame role and responsibilities as listed above. I transitioned from a long-term consultant to a full-time employee w/ Inova Health System.

Epic Certified Senior Technical Specialist (Grand Central/ADT/Prelude)

• Aug 2013 - Jun 2022

Assisting the Valley Health analysts and consultants with system build, data migration, appointment conversions, and more, as a collaborative effort with Inova Health System. Assisting the Valley Health analysts and consultants with system build, data migration, appointment conversions, and more, as a collaborative effort with Inova Health System.

Epic ADT/Prelude/Identity Consultant

• Feb 2012 - Jun 2012

Falcon Consulting Group, LLC• Delivered in-depth system build and functional testing support, thorough build-tracking documentation, and process/workflow analysis for the implementation of ADT/Prelude products at several newly acquired hospitals within the health system - to include build of multiple Service Areas and multiple Locations• Provided support for 2010 Upgrade in all hospitals within health system• Increased efficiency and processes for numerous departments through use of customized reports and enhanced workqueues, resulting in enhanced reporting and statistical data for focused admission types• Supplied support for backload requests, end-user support, system enhancements, optimizations, and stabilization, functional testing, end-user training, and interdisciplinary application team support

Epic ADT/Prelude/Identity Consultant

• Aug 2011 - Feb 2012

Vitalize Consulting Solutions an SAIC Company• Utilized application and process knowledge to identify and select optimal system solutions for successful ADT/Prelude installation at three hospitals and urgent care centers, encompassing numerous system tools and enhancements including customized workqueues, Reporting Workbench reports, customized automated print processes, and efficient and streamlined workflows• Delivered successful results in system stabilization, optimization and upgrade, provided continual support and problem solving, performed issue identification and resolution, workflow analysis and design• Support of configuration and successful implementation of Epic’s Real Time Location System (RTLS) interface• Conducted multiple end-user fundamental and administrative education and training sessions

Systems Analyst

• Jul 2008 - Jul 2011

• Executed Epic DBV (Design, Build, Validate) sessions and successfully implemented Epic ADT/Prelude module in six hospitals and numerous Physician offices• Managed $1.2M project responsible for the research, recommendation and installation of cutting-edge bar-coded Patient Armband solutions and advanced Bedside Specimen Labeling, resulting in increased patient satisfaction, safety and ongoing annual cost savings of $40k• ADT Project Lead for $1M interdisciplinary Bar-Coded Medication Administration implementation within entire health system• Conceptualized and implemented technical developments at all hospitals within health system, obtaining full compliance with the Centers for Medicare & Medicaid Services (CMS), avoiding costly penalties, and decreasing Medicare Secondary Payor documentation error rates from 37% to ~1%o Presented these developments as a featured speaker at Epic headquarters (Financial Advisory Council, April 2011)• Authored and publicized numerous in-depth technical documents and enhanced training aids, conceptualized user education workshops, and conducted various training sessions• Executed issue identification and resolution, workflow analysis and design; participated in education/training, design and validation sessions, and provided continual support and problem-solving for all hospitals and physician offices

Project Manager / Network Administrator Intern

• Nov 2007 - Mar 2009

• Designed, managed and implemented critical $2M “next generation” manufacturing expansion project, utilizing automated vehicles, virtual servers/workstations, and network/infrastructure upgrade• Researched and recommended $200k audio/video infrastructure Quality Alert project resulting in enhanced improvement of quality, reliability, efficiency and scalability for future growth• Performed cost analysis of replacing large scale desktop printer deployment with centralized, robust multifunction printers, resulting in substantial reduction in overall operating expenses• Installed, configured and managed numerous network devices (servers, routers, switches, bridges, wireless access points, disk and tape-based backup appliances)• Managed ongoing replacement/deployment cycle of leased computers - transferred account profiles and data, prepared and returned to vendor