Experience

Boston Harbor City Cruises

• United States
• Maritime Transportation
• 100 - 200 Employee

• Port Director

  • May 2023 - Present

  Boston, Massachusetts, United States Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. This includes, but is not limited to Directing the efforts of the Operations, Guest Service, and Education and Research Teams. Overseeing fulfillment of MBTA contract, including but not limited to serving as primary contact for issues and guest complaints and ensuring location compliance with T… Show more Ensures effective execution of each cruise according to the specifications of the Product Management Guide so that guests receive a quality, seamless experience on each cruise. This includes, but is not limited to Directing the efforts of the Operations, Guest Service, and Education and Research Teams. Overseeing fulfillment of MBTA contract, including but not limited to serving as primary contact for issues and guest complaints and ensuring location compliance with T standards Establishes priorities and executes them based on long-term vision Oversees the execution of the Random Drug Test Program in accordance with MBTA, FTA, & CG standards Works with the General Manager and the Director of Marine Operations to develop department budgets for all divisions according to company guidelines, including detailing weekly/monthly budget reviews, identifying, and resolving any budgetary issues Work with various departments, directors, and managers to assist in the logistics of vessel tasking to ensure that all vessels are being tasked efficiently and effectively Works to ensure compliance with all company policies Oversees the hiring and scheduling of all Operations crew throughout the year Ensures that all Directors and Operations Managers are meeting company standards based on their individual job descriptions and areas of responsibility Works to assist in the logistics of vessel tasking to ensure that all vessels are being tasked efficiently and effectively Work with the Director of Marine Operations and Human Resources Dept. to assist in handling and resolving personnel issues Submit all contractual reports to the Accounting Department Provide ongoing performance feedback & coaching to all team members Resolves guest problems utilizing strong customer service skills and exercising effective communication skills Monitors and controls all costs associated with the operation of the Marine Department in accordance with the department budget

• Assistant Port Director - Boston

  • Oct 2021 - Present

  Boston, Massachusetts, United States • Works to ensure compliance with all company policies and oversees the condition of their service vessels inclusive of the condition of their docks/pier. • Oversees the hiring and scheduling of all Boston Operations Managers to ensure work schedules are meeting weekly hourly thresholds for each operation throughout the year to include adequate managerial coverage for their service locations. • Ensures that their Operations Managers are meeting company standards based on their individual… Show more • Works to ensure compliance with all company policies and oversees the condition of their service vessels inclusive of the condition of their docks/pier. • Oversees the hiring and scheduling of all Boston Operations Managers to ensure work schedules are meeting weekly hourly thresholds for each operation throughout the year to include adequate managerial coverage for their service locations. • Ensures that their Operations Managers are meeting company standards based on their individual job descriptions and areas of responsibility. • Works with Boston Harbor City Cruises’ Port Captain to ensure that all vessels and associated systems remain in good working order consistent with Coast Guard regs. • Schedule follow-up meetings with management team after vessel incident or crew/passenger accident. • Collaborate with Port Captain to conduct audits of all incident/accident reports. • Report 60 days in advance any upcoming inspections and certification renewals to Director of Marine Operations, Port Captain, and Chief Port Engineer, as well as scheduling inspection dates with the USCG. • Works to assist in the logistics of vessel tasking to ensure that all vessels are being tasked efficiently and effectively consistent with the needs of each service. • Work with the Port Director and Human Resources Department to assist in handling and resolving personnel issues. • Develop and communicate crew evaluations while considering manager recommendations. • Submit all contractual reports to Accounting Department and/or service partners. • Assists the Port Director in overseeing operational budget adherence for each service, including but not limited to weekly/monthly budget reviews. • Work with Director of Sales and Director of Marine Operations to maintain and improve the fleet’s vessel conditions as to remain in ready condition for showings, charters, and group outings. • Help oversee the Safety Management System to comply with company standards.



First Student

• United States
• School and Employee Bus Services
• 700 & Above Employee

• School Bus Driver

  • Feb 2023 - Present

  Pembroke, Massachusetts, United States Provide safe transportation to and from local schools as well as provide safe transportation for charter groups.



City Experiences

• United States
• Travel Arrangements
• 300 - 400 Employee

• Captain

  • Oct 2019 - Present

  Boston, Massachusetts Responsible for the safe navigation, overall operation, maintenance, and safety of the crew and clients/visitors, at all time and in any weather conditions. Supervision and evaluation of 5-10 crewmembers, including development and issuance of standing orders. Trained in all phases of the vessel’s operations, including maintaining an active safety and security program. Ensured compliance with inspections regarding all vessel machinery. Responsible for vessel's strict adherence to… Show more Responsible for the safe navigation, overall operation, maintenance, and safety of the crew and clients/visitors, at all time and in any weather conditions. Supervision and evaluation of 5-10 crewmembers, including development and issuance of standing orders. Trained in all phases of the vessel’s operations, including maintaining an active safety and security program. Ensured compliance with inspections regarding all vessel machinery. Responsible for vessel's strict adherence to security plan. Risk analysis of alternative solutions with coordination of actions and removal of obstacles to desired outcome. Active listener and ability to communicate at all levels, including owners, customers, federal and state agencies, managers, employees, and contractors. Show less



Boston Harbor City Cruises

• United States
• Maritime Transportation
• 100 - 200 Employee

• Captain

  • Mar 2005 - Oct 2019

  Boston, Massachusetts, United States Responsible for the safe navigation, overall operation, maintenance, and safety of the crew and clients/visitors, at all time and in any weather conditions. Supervision and evaluation of 5-10 crewmembers, including development and issuance of standing orders. Trained in all phases of the vessel’s operations, including maintaining an active safety and security program. Ensured compliance with inspections regarding all vessel machinery. Responsible for vessel's strict adherence to… Show more Responsible for the safe navigation, overall operation, maintenance, and safety of the crew and clients/visitors, at all time and in any weather conditions. Supervision and evaluation of 5-10 crewmembers, including development and issuance of standing orders. Trained in all phases of the vessel’s operations, including maintaining an active safety and security program. Ensured compliance with inspections regarding all vessel machinery. Responsible for vessel's strict adherence to security plan. Risk analysis of alternative solutions with coordination of actions and removal of obstacles to desired outcome. Active listener and ability to communicate at all levels, including owners, customers, federal and state agencies, managers, employees, and contractors.

• Assistant Operations Manager

  • Apr 2003 - Feb 2011

  Boston, Massachusetts Responsible for staff’s adherence to all US Coast Guard, OSHA and federal regulations, state laws, and Boston Harbor Cruises policies and interactions with all other State and Federal agencies. Developed policies and procedures, including Employee Handbook and ADA Manual. Oversight of Safety and Security programs. Responsible for communicating and monitoring updated safety guidelines and procedures to dock and vessel personnel as required by the Coast Guard, NTSB, OSHA, and various… Show more Responsible for staff’s adherence to all US Coast Guard, OSHA and federal regulations, state laws, and Boston Harbor Cruises policies and interactions with all other State and Federal agencies. Developed policies and procedures, including Employee Handbook and ADA Manual. Oversight of Safety and Security programs. Responsible for communicating and monitoring updated safety guidelines and procedures to dock and vessel personnel as required by the Coast Guard, NTSB, OSHA, and various state agencies. Responsible for assuring a safe environment for passengers and crew at all facilities. Coordination of weekly scheduling of Captains and Crew Members. Responsible for ordering deck equipment and vessel stores. Ensures facilities security. Perform all duties of Evening Corporate Representative for all company functions and operations. Substitute for Captains as needed

• Senior Crew Member

  • Jun 1999 - Mar 2003

  Boston, Massachusetts, United States Responsible to the Captain/Master for passenger safety and crew safety compliance as dictated by the Coast Guard, OSHA, NTSB, and various state regulatory agencies safety regulations. Communication of relaying updates in the corporate and regulatory agency’s safety manuals to crews and passengers. Operations and maintenance of the interior and exterior of all vessels and facilities.



Peabody Construction

• FIELD SERVICE COORDINATOR

  • Jan 1999 - Jan 2002

  Braintree, Massachusetts Responsible for the movement and storage of construction equipment and supplies to 40+ job locations. Participation in safety and compliance meetings and assisted in auditing job sites for all safety related materials. Responsible for the timely supplying of all sites with pertinent safety equipment for site, construction equipment, and personal maintenance at all job sites. Accountable for the safe transportation of the owner to and from the office and home, as well as meetings… Show more Responsible for the movement and storage of construction equipment and supplies to 40+ job locations. Participation in safety and compliance meetings and assisted in auditing job sites for all safety related materials. Responsible for the timely supplying of all sites with pertinent safety equipment for site, construction equipment, and personal maintenance at all job sites. Accountable for the safe transportation of the owner to and from the office and home, as well as meetings outside of the office. Show less