Experience

Suntrust Bank Inc. National

• United States
• Financial Services
• 1 - 100 Employee

• FINANCIAL SERVICE REPRESENTATIVE/UNIVERSAL BANKER

  • Mar 2018 - Present

  • Established good and positive working relationships within the organization to contribute to team success. • Offered sound financial recommendations to promote financial security, moving clients to take action. • Demonstrated expertise in product knowledge and sales to identify and recommend appropriate products and services to clients. • Maintained friendly front-line coverage by greeting and assisting walk-in clients, and promoting good first impressions with clients. • Utilized assistive software, reporting tools, and illustrations to educate clients on financial services and planning. Show less



AutoNation Toyota Cerritos

• United States
• Retail
• 1 - 100 Employee

• Car Sales Consultant

  • Apr 2017 - Feb 2018

  • Worked in a competitive environment and met a quota for selling a minimum of 10 vehicle units per month, as well as maintaining an above-average CSI (Client Experience) score report of 97.5% overall car deals. • Worked with customers and sales management to reach price agreements and explain warranty, sales, and option package procedures. • Showed numbers and worked towards coming to an agreement on numbers that makes sense to the customer; reiterating benefits and providing reliable products that customers trust. • Showcased vehicle features and took customers on test drives in the local area. • Followed up with customers to build long-term relationships and successful referrals. Show less



IVORY CHEVROLET

• United States
• Retail

• Car Sales Consultant

  • Apr 2016 - Apr 2017

  • Brought a professional business persona throughout the entire dealership; reaching out to all customers from the car lot to the service department • Maximized customer satisfaction by resolving concerns with fast and knowledgeable service. • Sold an average of 10 cars or more monthly; exceeding the selling quota of 8 per month, following the sales process with whoever would be interested in purchasing a vehicle, providing each customer with the best deal that could be offered, and helping them get approved with the bank. • Oversaw customer test drives and demonstrated standard and optional features. • Filled out paperwork to register vehicles and complete sales. Show less



J.P. Morgan Private Bank

• Financial Services
• 700 & Above Employee

• Customer Service Representative

  • Feb 2015 - Apr 2016

  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. • Educated customers on special pricing opportunities and company offerings. • Assisted customers with making payments or establishing payment plans to bring accounts current. • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. • Informed customers about billing procedures, processed payments, and provide payment options setup assistance. Show less



Publix Super Market

• United States
• Retail Groceries

• CUSTOMER SERVICE STAFF/SUPERVISOR

  • Nov 2013 - Feb 2015

  • Provided customers with premier customer service throughout the day showing courtesy, putting the customers first, and allowing them to have a greater shopping experience. • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service. • Explained benefits, features, and recommendations to maximize client retention. • Handled transactions (i.e., such as money orders, western union, the Georgia Lottery, Ticketmaster, returns, exchanges, check cashing, cash exchanging, coin master, and faxes while continuing to show premiere customer service). • Developed strong customer relationships to encourage repeat business. Show less



Kroger

• United States
• Retail
• 700 & Above Employee

• FRONTEND CLERK/CASHIER/ SUPERVISOR/TEAM LEADER MANAGER

  • Jul 2013 - Dec 2013

  • Trained new team members in cash register operation, stock procedures, and customer services. • Processed payments promptly for customers to exceed productivity standards. • Assisted management with developing and managing employee improvement strategies to encourage exceptional performance from staff. • Monitored cash drawers in multiple checkout stations to confirm adequate cash supply. • Resolved and balanced cash drawers at end of shifts to generate accurate reports for cash registers. Show less



HMSHost

• Food and Beverage Services
• 700 & Above Employee

• UTILITY CLERK

  • Apr 2012 - Jul 2012

  • Responded to store associate requests for assistance announced over the store intercom system, supporting floor operations.• Maintained sanitary environment through safe operation of scrubber, buffer, and trash compactor under OSHA requirements and store policies.• Repaired minor issues with store equipment, maintained shelf conditions, and changed light bulbs.• Processed sales transactions to prevent long customer wait times.• Delivered high-quality customer service through a deep commitment to knowledge and performance. Show less

• CASHIER/UTILITY CLERK/COOK

  • Apr 2012 - Apr 2012

  • Responded to store associate requests for assistance announced over the store intercom system, supporting floor operations.• Maintained sanitary environment through safe operation of scrubber, buffer, and trash compactor under OSHA requirements and store policies.• Repaired minor issues with store equipment, maintained shelf conditions, and changed light bulbs.• Processed sales transactions to prevent long customer wait times.• Delivered high-quality customer service through a deep commitment to knowledge and performance. Show less