Experience

Clarion Technologies, Inc.

• United States
• Plastics Manufacturing
• 1 - 100 Employee

• Director of IT

  • Jan 2020 - Present

  Holland, MI



Abas

• Germany
• Software Development
• 100 - 200 Employee

• Key Client Manager

  • Dec 2018 - Dec 2019

  Sterling, VA Focus on creating reference clients to help grow sales. Work with customers to address technical and logistics issues and create efficiency in processes. Create custom programming to address gaps. Delegate issues and projects to appropriate team members and follow up on project timelines and budgets.

• Project Manager

  • Jun 2017 - Dec 2018

  Sterling, VA Lead projects from kickoff through go-live. Work with core customer team through all phases of implementation. Train core team and lead process mapping discussions. Work with abas team to delegate and manage implementation tasks. Successfully led multiple implementations on time and on budget.

• Senior Technical Consultant

  • Dec 2012 - Jun 2017

  Sterling, VA Created custom modules that were adopted into the standard software installation. Customize abas software to meet client needs. Work directly with clients to troubleshoot technical issues. Work directly with clients to spec and develop new functionality, reports, processes. Advise clients on best practices in technical implementation process.



AssetBook

• United States
• Financial Services
• 1 - 100 Employee

• Implementation Manager

  • May 2011 - Dec 2012

  McHenry, MD Work with the sales team to bring new client databases online. Initialize and troubleshoot new databases before handing off to database specialists. Develop custom Microsoft Access solutions for customer needs. Use Microsoft SQL to manipulate data and create custom solutions.

• Database Specialist

  • Sep 2010 - May 2011

  McHenry, MD Provide customer support for AssetBook software solutions. Assist customers in utilizing the full potential of AssetBook software solutions. Create technical documentation and troubleshooting procedures for new hire employees.



CenturyLink

• United States
• IT Services and IT Consulting
• 700 & Above Employee

• Senior Operations Technician

  • May 2000 - Dec 2005

  Arlington, VA Troubleshoot issues on the Cisco and Nortel remote access platforms. Perform backup and OS restoration on Cisco and Nortel remote access platforms. Coordinate troubleshooting between Qwest Field Operations, Telco and the Dial NMC. Supported the VPN platform and VPN remote access product offering for the first year of product rollout before training the IP NOC for lifetime support. Troubleshoot firewall and NAT configurations for VPN product. Assist customers in isolating and… Show more Troubleshoot issues on the Cisco and Nortel remote access platforms. Perform backup and OS restoration on Cisco and Nortel remote access platforms. Coordinate troubleshooting between Qwest Field Operations, Telco and the Dial NMC. Supported the VPN platform and VPN remote access product offering for the first year of product rollout before training the IP NOC for lifetime support. Troubleshoot firewall and NAT configurations for VPN product. Assist customers in isolating and recovering from DOS attacks. Work with customers to configure IPSec tunneling and remote access services. Troubleshooting connectivity issues between VPN locations using IPSec and/or MLPS tunneling. Show less



Teligent Telecom

• Sweden
• Telecommunications
• 1 - 100 Employee

• Network Engineer

  • Sep 1999 - May 2000

  Troubleshoot customer networking issues ranging from layer 1 to layer 4 of the OSI reference model. Responsible for troubleshooting backbone connectivity issues. Worked extensively with Cisco, and Nortel router platforms. Worked with field technicians to isolate and restore physical layer issues.