Experience

RBS

• Russian Federation
• Information Services
• 300 - 400 Employee

• Team Manager

  • Apr 2012 - Present

  Being in charge of a team of 12 staff. Motivating them and energising them to hit and excced targets on KPIs for sales, customer service and compliance. I undertake regular coaching sessions using sports coaching, I also deliver regular team meetings and 1-2-1s to communicate key messages and keep staff engaged, I have taken the team from the mot underperforming team to the best performing team in the country

• Sales Coach

  • Sep 2009 - Apr 2012

  Coached new and existing staff through call listening and feedback to ensure targets were being met and customers needs fulfilled. Delivered training to groups of 12 employees as they started the business. Wrote the training material myslef and created an "academy" for new starters to ease into the role,



Ladbrokes Coral

• United Kingdom
• Gambling Facilities and Casinos
• 700 & Above Employee

• Shop Manager

  • Sep 2006 - May 2008

  Managing and scheduling rosters for all the shop staff. Setting up the shop so all marketing was up to date and visual and closing the shop down at close of business. Dealing with large sums of money in a secure and effcient manner. Do regular checks throuhgout the day to check money balanced for the shop. Spoke to customers and interacted with them to ensure they were happy with the service they were recieving Managing and scheduling rosters for all the shop staff. Setting up the shop so all marketing was up to date and visual and closing the shop down at close of business. Dealing with large sums of money in a secure and effcient manner. Do regular checks throuhgout the day to check money balanced for the shop. Spoke to customers and interacted with them to ensure they were happy with the service they were recieving