Experience

Community Care of North Carolina

• United States
• Hospitals and Health Care
• 200 - 300 Employee

• Director, Strategic Development & Implementation

  • Mar 2018 - Present

  Durham, North Carolina, United States



Brightrope Consulting

• Principal

  • Nov 2013 - Mar 2023

  Durham, NC Develop actionable business architecture for enterprises of all sizes. Provide enterprise analysis leadership and best practices for both waterfall and agile projects. Facilitate and enable project ideation. Deliver clear, efficient, and collaborative architecture and analysis training. Create high-quality, engaging business writing, including marketing communication, training materials, RFPs, grants, and technical content.



Blue Cross NC

• United States
• Insurance
• 700 & Above Employee

• Manager, Business Solutions Architecture

  • Apr 2012 - Nov 2013

  Durham, NC Lead a team of business architects and analysts responsible for advising VPs and senior leadership on every project in a $100M+ portfolio. Manage business analyst sourcing for all enterprise initiatives. Introduce enterprise modeling techniques to allow multiple stakeholders, from C-level to individual contributor, to understand key systems, actors, and workflows across the enterprise. • Created Requirements Architect role to guide requirements development and integration for… Show more Lead a team of business architects and analysts responsible for advising VPs and senior leadership on every project in a $100M+ portfolio. Manage business analyst sourcing for all enterprise initiatives. Introduce enterprise modeling techniques to allow multiple stakeholders, from C-level to individual contributor, to understand key systems, actors, and workflows across the enterprise. • Created Requirements Architect role to guide requirements development and integration for multi-year, $200M enterprise program. • Cultivated partnership with primary Business Analyst vendor, achieving 98% BA placement success rate • Built team from 2 members to 50 over the course of eighteen months.

• Business Solutions Architect

  • Sep 2008 - Apr 2012

  Durham, NC Led teams through project discovery and inception to fully assess project scope, value, risks, assumptions, and impacts. Mentored analysts on business analysis practice. Designed, developed, and delivered requirements lifecycle training. Assessed submitted business cases to verify that they drove to strategic goals, that impacts were identified across the enterprise, and that assumptions driving the projected benefits were valid. Worked with stakeholders at the VP and Director levels to ensure… Show more Led teams through project discovery and inception to fully assess project scope, value, risks, assumptions, and impacts. Mentored analysts on business analysis practice. Designed, developed, and delivered requirements lifecycle training. Assessed submitted business cases to verify that they drove to strategic goals, that impacts were identified across the enterprise, and that assumptions driving the projected benefits were valid. Worked with stakeholders at the VP and Director levels to ensure that projects deliver enterprise value. • Led team in development and rollout of requirements lifecycle training aimed at bridging gaps in the project solutioning process. • Created enterprise roadmap for use in project optimization and sequencing decisions at the executive level; mentored project managers and analysts on roadmap development. • Designed, developed, and rolled out database for use in tracking BCBSNC compliance with the provisions of federal healthcare reform.

• Senior Business Consultant

  • Feb 2008 - Sep 2008

  Durham, NC Worked with business owners and project team members to define project scope and prospective solutions for large corporate initiatives. Mentored requirements analysts on effective requirements elicitation techniques. Led requirements efforts from inception through deployment. Delivered use case training to diverse internal audiences; revised course materials based on participant feedback. Modeled complex project requirements and gained consensus on desired solutions. Led process improvement… Show more Worked with business owners and project team members to define project scope and prospective solutions for large corporate initiatives. Mentored requirements analysts on effective requirements elicitation techniques. Led requirements efforts from inception through deployment. Delivered use case training to diverse internal audiences; revised course materials based on participant feedback. Modeled complex project requirements and gained consensus on desired solutions. Led process improvement efforts. Monitored and facilitated resolution of project risks and issues. • Played dual Project Manager/Analyst role in leading $2.6 million initiative through all project discovery work; transitioned to Lead Analyst role at project kickoff.



Fidelity Investments

• United States
• Financial Services
• 700 & Above Employee

• Senior Business Analyst

  • Sep 2007 - Feb 2008

  RTP, NC Acted in dual Project Manager/Business Analyst role for the organization’s Solution Delivery team, focusing on rapid implementation of channel-specific projects. Planned and executed business acceptance testing. • Led analysis and implementation of enhancements to client web interface through two-phased project. • Assessed project organization’s requirement processes for improvement opportunities.



BCBSNC

• Senior Business Consultant

  • May 2005 - Sep 2007

  Durham, NC

• Business Consultant

  • Jan 2004 - May 2005

  Durham, NC

• Project Manager Associate

  • Jul 2003 - Jan 2004

  Durham, NC



Self-employed

• Writer/Editor

  • Dec 1999 - Jul 2003

  Durham & Chapel Hill, NC



Eduprise, Inc. (now Sungard)

• Documentation Specialist

  • Apr 2000 - Jan 2002

  Morrisville, NC



Houghton Mifflin

• Staff Editor

  • Jan 1999 - Dec 1999

  Boston, MA



Unitarian Universalist Service Committee

• Special Project Employee

  • Jun 1998 - Dec 1998

  Cambridge, MA