Manager of Operations

• Oct 2022 - Present

Director of Results

• Jan 2022 - Oct 2022

Client Account Manager

• Apr 2021 - Jan 2022

Small Business Advisory Executive

• Jun 2020 - Jan 2021

• Help small to medium business with innovative business solutions to streamline operations and free up resources to grow businesses their way • Collaborate with business partners to identify areas of opportunity in operations and finance • Work with business partners to implement business solutions to optimize areas of opportunity so that businesses can focus on their business • Help small to medium business with innovative business solutions to streamline operations and free up resources to grow businesses their way • Collaborate with business partners to identify areas of opportunity in operations and finance • Work with business partners to implement business solutions to optimize areas of opportunity so that businesses can focus on their business

National Account Manager – Key International Accounts

• Oct 2017 - Apr 2020

Responsibilities and accomplishments included: • Built and cultivated clientele relationships and created and negotiated contracts and COUPA Integrations that successfully increased account program add-ons and sales for, Tiffany’s, Decker, Michael Kors, Burberry and Lulu Lemon. • Developed key account relationships and managed up to $37MM in sales annually, including office supplies, packaging, back of house, janitorial, and logistic program services that consistency exceeded targeted sales goals initiatives by more than 107% annually. • Collaborated with finance, trade compliance, logistics, operations, inventory management and procurement departmental team members and managed and resolved clientele discrepancies and issues to ensure highest level of customer service initiatives achieved. • Partnered with executive management and legal department team members to establish pricing models and renegotiated contracts to support ROI initiatives. • Selected as Subject Matter Expert that advised on AS400 ERP systems implementation and trained team members with protocols that successfully supported software rollout. • Spearheaded AS400 systems and HighJump integrations testing and developed and managed sales reports to ensure data accurately reported. • Co-facilitated RFP presentation with Decker and presented company’s features, advantages and benefits that successfully secured account. • Compiled and analyzed account sales metrics and KPI’s and presented quarterly overview of strengths and opportunities to ensure clientele objectives fully achieved. • Managed terms and conditions and monitored client credit risks to ensure organization protected from breach of contract. • Promoted add-on programs and drafted contract revisions that solidify additional terms and achieved up $562K in additional annual sales. Show less

Corporate Account Manager

• Apr 2015 - Oct 2017

Responsibilities and accomplishments included: • Managed account set-up and contract terms utilizing AS400 ERP system and executed and maintained programs that successfully built $45MM in annual sales. • Developed and analyzed account metrics and audited license agreements against sales orders to ensure contract term objectives upheld. • Built and cultivated internal and external relationships vendors and managed inventory control levels to ensure products in line with clientele requirements. • Analyzed, researched and reconciled clientele usage and pricing and reported internal and external sales data to ensure accurate reporting. • Identified and targeted additional business program opportunities and analyzed clientele monthly usage requirements that successfully achieved new business development initiatives. • Reviewed clientele order and delivery trend metrics and presented cost saving program options that supported clientele optimization and reduced excessive packaging and postal expenses. Show less

New stores team member

• Aug 2011 - Apr 2013

Responsibilities and accomplishments included: • Spearheaded post construction walk through and store set-ups, displays and branding that successfully supported successful grand openings for 12 international stores. • Facilitated New Store Opening training and guided Store Managers and Sales Representatives team members with policy and procedures that achieved grand opening sales of up to $227K. • Analyzed and identified new store merchandise inventory shortages and collaborated with corporate merchandising teams to ensure store properly stocked for grand opening. • Partnered with operations and marketing departmental team members and managed Store Efficiency Test Program processes that successfully identified cost savings for new store rollout. Show less

Store Manager

• Aug 2009 - Aug 2010

Responsibilities and accomplishments included: 08/2009 – 07/2011 • Coached, directed and developed store team members and managed store operations and that successfully achieved retail sales initiatives. • Promoted as Store Manager to drive sales volume, market promotions and retrain team members that achieved stores presence from 2.7/5.0 Unsatisfactory to 4.8/5.0 Excellent company grading. • Investigated high volume inventory thefts and implemented risk assessment protocols that significantly reduced merchandise shrink percentage by 27.6%. • Analyzed peak sales trends and developed and managed time and attendance calendar that achieved appropriate floor coverage and increased store sales volume by 23%. • Created displays and marketed promotional merchandise that increased foot traffic. • Recruited, interviewed and hired highly qualified employees and trained team members with effective marketing and sales skills that increased employee morale and retention rate up to 84%. • Developed and implemented employee KPI metrics and executed strategies that increased sales performance. • Managed elevated customer service concerns and resolved issues that increased customer retention and satisfaction rates. • Selected as Floating Manager to travel to underperforming locations to analyze marketing and sales trends and recommended new practices that successfully increased foot traffic and boosted sales volume. Show less