Employee Technology Engineer 2

• Sep 2019 - Present

IT Support Specialist

• May 2018 - Sep 2019

• Provide Tier 1 - Tier 2 level support to 400+ users in five offices • Prioritize, track, and resolve Zendesk tickets, escalating when needed • Manage user onboarding and termination procedures, including adding and removing user account, network and workstation setup, and conducting orientation • Document processes and create training materials for IT department • Develop training presentations and materials for end users • Provide technical support for events, including web conferencing and live streaming • Mentor and train help desk analyst Show less

IT Consultant

• Feb 2018 - May 2018

• Server management, workstation support, network administration and security management • Server management, workstation support, network administration and security management

IT Technician Intern

• Sep 2016 - Sep 2017

• Identify and troubleshoot complex technical software and hardware issues on a wide variety of devices, including but not limited to, laptops, desktops, smartphones, tablets and cameras • Provide a consultative approach in assisting customers select the proper service plan for repairs • Assist end users with technical issues, installations and upgrades • Provide basic network security, virus/malware preventive maintenance. • Monitor and maintain customer accounts, on-site inventory, and repairs Show less