Director of Solutions Engineering

• Apr 2023 - Present

Manager, Technical Solutions Engineering

• Jan 2023 - Apr 2023

Solutions Engineer

• Mar 2021 - Jan 2023

Solutions Consultant, Cyber

• Oct 2018 - Mar 2021

Security Solutions Engineer

• May 2018 - Oct 2018

Act as a technical resource with a strong personality that can drive sales during PoCsSIEM experience in creating reports, designing dashboards and rulesDesign and execute demos in customer portal to highlight the capabilities of security monitoring throughadvanced correlation and user/entity behavioral analyticsSupport the sales team to ensure timely and successful closing of sales to potential Proficio clientsAct as a business resource to the customer and provide “industry expert” executive level selling practices whiledelivering clear differentiationCommunicated technical aspects of product and service offerings to customers and prospectsShared knowledge in area of expertise and links to related technology areasAdvanced opportunities through the use of effective consultative selling techniquesBuilt customer loyalty through being a trusted advisorActively supported the account team with solution advice, proposals, presentations, and other customercommunicationsEffectively engage other teams and resources within Proficio and channel partnersFacilitated smooth transition from sales to implementation by orienting the appropriate teams to the solutiondesign Show less

Security Analyst

• Aug 2017 - May 2018

Under general supervision, monitored, replayed, and interpreted events using SIEM technologies, ArcSight and SplunkIdentified security threats and investigated incidents in order to create annotations and reports to meet defined service level agreements (SLA) regarding response time and customer notificationCreated correlation use cases and analytic dashboards tailored to client needsRecognized patterns or inconsistencies that could indicate complex cyber-attacks, Splunk UBA, ProtectwiseDeveloped and documented troubleshooting and investigation techniques to improve service and efficiencyTrain and mentor new team members on SOC operations, SIEM technology, and investigation techniques Show less

Sales Manager, Technolgy

• Dec 2014 - Aug 2017

Generated positive cash flow in year one of new account while exceeding company metrics by twenty four percentAct as first point of contact for projects, meet weekly with vendors, conduct site visits and communicate daily with techniciansInteract and coordinate with internal IT teams to assist customers in providing complex network solutionsProvided guidance and solutions for implementation of new venue network including AP's, routers, controllers, and network configuration Show less

Director Of Event Technology

• Sep 2012 - Dec 2014

Coordinated work plan with functional leadsTracked project status and maintained $1,000,000+ of on-site inventoryManaged and maintained a detailed schedule of weekly task lists and initiatives for up to fifteen employeesHelped establish a career development plan leading to promotions for three technicians to Coordinator, Technical Coordinator, and Assistant DirectorManaged and drove organizational change during merger/acquisition, providing motivation andguidance to team members throughout transition Show less

Director Of Operations

• Mar 2012 - Sep 2012

Implemented weekly team meetings to discuss new ideas and methods to increase productivity and . efficiency while continuing to provide exemplary costumer serviceCompleted a customer survey follow up with 100% response rate from client contactsUtilized Excel and Customer Relationship Management tool Compass, to build weekly labor schedule and forecast equipment needs to meet client demandsManaged multiple projects and successfully achieved milestones, ensuring projects complied with all cost and scope specifications Show less

Coordinator

• Jun 2010 - Jun 2012

Pro Audio Department Manager

• Sep 2008 - Jun 2010

Program Manager Assistant

• Jan 2008 - Jun 2008