Experience

Highline

• Telecommunications
• 1 - 100 Employee

• Product Manager

  • Jan 2022 - Present



Covendis

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Product Manager

  • 2018 - 2020

  - Optimized product lifecycle process, shortening release schedules from 8 months to 8 weeks.- Automated internal processes, cutting manual task hours in half.- Ensured product met all client requirements like IT security standards and ADA compliance.- Lead both the writing and new feature development for RFP proposals and demos resulting in 3 new clients, adding a combined revenue of over $2 million annually.- Developed a customer-facing product roadmap through user outreach and market research.- Transitioned user support documentation to a modern, online platform.- Lead information security committee which oversaw security compliance for both operations and digital service. Show less

• Business Analyst

  • 2016 - 2018

  - Identify, plan, design, and implement enhancements and UI/UX improvements to product.- Automate internal processes to maximize company efficiency.- Develop product roadmaps through market and competitor research.- Lead and manage the product enhancement lifecycle process.- Develop and implement user support systems.- Ensure product meets government mandated requirements (IT security standards, ADA compliance)- Lead technical writer for RFP responses.



N3

• United States
• IT Services and IT Consulting
• 400 - 500 Employee

• Business Development Representative

  • 2016 - 2016

  - Stayed knowledgeable of the IT industry, with the capacity to learn about systems and products quickly and accurately. - Stayed knowledgeable of the IT industry, with the capacity to learn about systems and products quickly and accurately.