Experience

NLA media access

• United Kingdom
• Technology, Information and Media
• 1 - 100 Employee

• Publisher Services Executive

  • Mar 2021 - Present

  • Publisher Account Management – including management of publisher CRM/Account Plan system to track NLA & Publisher relationship• Management of central content repository (HUB) of all NLA licensed titles, ensuring all rights management issues are documented and accurately reflected within the datasets. • Providing support to NLA’s existing ‘Publisher Services’, with specific focus on ‘Agent for Publishers’ (text aggregator management)• Commercial support on the NLA-CFC platform which will involve close liaison with the Content Operations team and outsourced staff. • Assisting the Head of Publisher Services in tracking/analysing publisher royalties in order to spot trends, prepare presentations and improve MMO copying• Company-wide marketing initiatives (working alongside PR firm & senior management)• Liaising with designers to create marketing material on request• Working with the Client Services and Content Operations team on both publisher and publisher client issues.• Work closely with the Tunbridge Wells licensing teams to solve publisher queries (e.g. CWRL) and understand how end user licensees affect trends in publisher revenues.• Support in developing new products and services for the NLA Show less

• Content Operations Executive

  • Jan 2020 - Feb 2021

• Content Operations Assistant

  • Apr 2019 - Jan 2020

  * Liaised with newspaper and magazine publishers’ staff, and also offshore staff* Monitored and reported on coverage of our print databases* Monitored, tested and reported on data quality of the print content* Provision of accurate, meaningful reports shared throughout the organisation* Worked with the Client Services team on client queries for MMOs and text aggregators* Maintained a calendar of publication and notable dates, ensuring relevant work is carried out* Helped maintain the NLA title list repertoire, ensuring it was up-to-date and accurate at all times Show less



Tell Your Friends Vegan Restaurant

• London, United Kingdom

• Front of House

  • Apr 2018 - Apr 2019

  - As a Front of House member, I met and greeted customers face-to-face, took food/drink requests and also tended bar. - Built on prior knowledge of Barista-based skills as the restaurant contained several plant-based 'milks', a careful attention to detail and a timely manner was a must (as these are naturally more difficult to use compared with cow's milk). - Further developed my knowledge of cocktail making, bar-tending and general bar duties (cleaning, stock rotation, taking orders) to a high degree, and continue to rise to new challenges. - Continued to build on my already strong communication and problem solving skills and also furthered my knowledge in a new environment and working with a new cuisine. Show less



KIN Restaurant

• London, United Kingdom

• Restaurant Worker

  • Jul 2017 - Apr 2018

  Worked as a member of Front of House, this included:- - Waiting in the day/night-time (taking customer orders, using the till and inputting food items in a timely manner). - Taking takeaway orders and managing the delivery orders during the evening shifts. The latter responsibility included high degree of problem solving, and furthermore effective time management when ensuring customers received delivery orders on time. - Building on skills such as clear communication with my co-workers/customers and multitasking. In addition to this, my productivity and attention to detail further increased thanks to a busier restaurant environment working in Central London. Show less



Mad Hatter's Cafe Bistro

• Swansea, United Kingdom

• Barista

  • Aug 2016 - Jul 2017

  Role was primarily Barista based, this included:- - Serving customers with effective time management, and also having a high attention to detail when making a wide variety of coffees and other cold/hot drinks. - Serving as Front of House both during the daytime cafe hours and evening hours making sure to keep a high level of communication between customers and other FOH members. - In addition to learning new skills as a barista, I improved my communication skills with customers as well as maintaining teamwork in a fast paced work environment. - From February 2017, I was appointed Assistant Manager of the cafe. As well as my general duties as Barista/FOH my additional responsibilities included maintaining stock levels, daily cashing up of the till, drawing up rotas for other members of staff and furthermore training new staff members in customer service and coffee making. - In this role I attained further knowledge in the hospitality field; when present as Assistant Manager, I retained my team-building/communication skills with other members of staff whilst also building on newly developing leadership qualities. Show less



The Village Inn, Mumbles

• Swansea, United Kingdom

• Bar Waiter

  • Apr 2016 - Aug 2016

  Worked as a Bar Waiter/Front of House after 2 months of travelling New Zealand/Asia. The role concerned:- - Meeting and greeting new potential customers, taking customer orders and following through with the service (checking back, clearing plates etc). - Making sure that any queries regarding menu items or, most importantly, allergies/dietary requirements were clearly communicated to the customer. - In the instance of delays with the kitchen, I would inform the customer as soon as possible in order to keep them in the loop and to decrease the likelihood of a problematic situation (i.e. complaints, refunds etc). Show less



ANZ

• Australia
• Banking
• 700 & Above Employee

• Transaction Services Officer

  • Nov 2013 - Jan 2016

  As part of the Trust Management Services team (TMS), my duties were to action customer requests within a timely manner and ensure that a regular high level of accuracy was used when performing account maintenance for clients of Trust Managers. - Role required a sound working knowledge of Microsoft Office systems (this included Word, Excel and Outlook) as well as internal specific banking software in order to maintain effective cross - communication between TMS and other teams. - Additionally the role involved a wide variety of multi tasked projects from other teams within Transaction Services in order to guarantee consistent productivity which was then administered through RTM (Real - Time Management). Some of these projects included reviewing customers through the Foreign Account Tax Compliance Act (FATCA). - From April 2015, I worked on a project concerning 31 day Term Deposit (TD) breaks for customers of the bank, the role involved scheduling TD's for processing to pay out after 31 days. In addition to this, branch members would communicate via email and phone calls for further information and/or problem solving regarding customer queries. - Furthermore, the position led me to strengthen my communication and problem solving skills as a result of a like - minded strong work ethic within the Trust Management team. Show less



Adecco

• Switzerland
• Staffing and Recruiting
• 700 & Above Employee

• Census Data Processing Operator

  • Jun 2013 - Sep 2013

  As part of Adecco Personnel Limited, worked on a short - term assignment which involved helping to process an estimated 6 million completed census forms. - The role required the ability to process data efficiently, effectively and to the best possible accuracy. - In addition to this was an adherence to all data security, privacy and confidentiality due to the nature of the New Zealand Census, all which was in accordance with the Statistics Act 1975 As part of Adecco Personnel Limited, worked on a short - term assignment which involved helping to process an estimated 6 million completed census forms. - The role required the ability to process data efficiently, effectively and to the best possible accuracy. - In addition to this was an adherence to all data security, privacy and confidentiality due to the nature of the New Zealand Census, all which was in accordance with the Statistics Act 1975



Lewis Pie & Pasty Company

• United Kingdom
• Food and Beverage Manufacturing
• 1 - 100 Employee

• Health & Safety Project Operative

  • Jun 2012 - Feb 2013

  In this role I worked on a Health & Safety project where old/new workers alike could refer to updated safety instructions concerning factory machinery, this included:- - Transcribing factory machine operation details from employees and subsequently creating step-by-step work instructions through visual/audio means (photo and video editing). - Identifying company ingredients in relation to Halal food standards using company storage protocols and data entry. The role required a working knowledge of Microsoft Office in order to create effective work instructions and data processing particularly through programs like Microsoft Excel. In addition to this, a high attention to detail was a must as the Health & Safety information that I collected was to be essentially water-tight and agree with Health & Safety standards at that particular time. Show less