Experience

BODi
• Software Development
• Director of Information Technology

  • Apr 2022 - Present


Cognizant

• Uzbekistan
• Education
• 1 - 100 Employee

• Technical Services Manager

  • Jul 2021 - Present

  • Brought into Mattel to bring back trust, communication and a better working relationship between the users and the IT Department. • Managed a team of 8 Level 3 technicians and 2 VIP White Glove Support technicians for over 2000+ users for the entire Mattel campus including Corporate Office, Film Studio, Design Center and Warehouse. • Successfully rolled in 1000+ users to return to office post-pandemic ensuring a smooth and easy transition from remote to hybrid work allowing for zero down time for the user. • Manage and maintain an up-to-date inventory of all technology equipment for the end users. • Responsible for all MDM (Mobile Device Management) including ordering, configuring and deploying all Mobile Devices to users. • Provide configuration support for the network team in their data center. • Liaison between Cognizant and Mattel Management to ensure the needs of the client are being met by providing real time metrics and solutions. • Handled all escalations with standard and VIP users to guarantee SLAs were maintained while still providing high satisfactory customer service. • Dealt with all internal matters within the team to ensure a positive, safe and nurturing work environment. Show less



Mulholland Equity Partners

• United States
• Investment Management

• Information Technology Infrastructure Consultant

  • Feb 2020 - Present

  • Designed and Implemented network and remote office strategies for realtors across Southern California. • Provision and de-provision all email and file access accounts for realtors via Microsoft Azure. • Procure, configure and deploy all technology for users including laptop and mobile devices. • Set up Cloud services for all locations to share and maintain data across all office and remote office locations. • Provide remote desktop support for all users including upgrades, troubleshooting and installation. Show less



ViacomCBS

• United States
• Entertainment
• 700 & Above Employee

• Deployment Project Manager

  • Jul 2019 - Jan 2020

  • Managing a team of 8 Desktop Engineers at multiple locations including CBS Studios, CBS Distribution Center and the Showtime Network for building, configuring, data migrating and deploying 9000+ computers with Windows 10 from Windows 7. • Interviewing and hiring technicians for the various locations. • Created and implemented a project plan to streamline the process that was currently in place to make migration of critical data safer and more efficient to ensure user gets all of there computer information in a secure and timely manner. • Training and mentoring technicians to be able to work independently and efficiently off site without supervision. • Providing weekly reports to the head of CBS IT to ensure teams are hitting their numbers. Show less



Cetera Financial Group

• United States
• Financial Services
• 700 & Above Employee

• Desktop Support Lead

  • Apr 2018 - Dec 2018

  • Leading a team of 10+ Desktop/Application Support Analysts across the United States. Running the meetings, providing suggestions and mentoring team members. • Project managed a successful move of 130 users to new office location including all technologies and telephony ensuring full seamless network connectivity. • Within a few months, established relationship with key stakeholders and rebuilt trust in Information Technology Department. • Identified and troubleshot audio/visual vendor failure to provide service. Specked out and interviewed another vendor who provided companies requested criteria. As a result, three critical board rooms at new office location were equipped on time and on budget. • Providing other IT tasks out of Desktop Support scope such as Network Engineering. Duties including installing/configuring Switch/Blade Servers and connecting Fiber and Network patching and cabling. Show less



Dimensional Fund Advisors

• United States
• Financial Services
• 700 & Above Employee

• Service Desk Manager, West Coast

  • Mar 2016 - Apr 2018

  • Project managed rollout of Microsoft Intune to replace GOOD Mobile on our 1100+ user base globally for more efficient email on user’s mobile devices. • Assisted with the ongoing migration of users from on-prem exchange server to Microsoft Cloud O365. • Support 1400+ users worldwide including over 100 locally handling all Tier 3 issues including both hardware/software (MAC/PC), System Administration and security access. • Create weekly ePO and BitLocker compliance reports to ensure all company hardware is meeting best security standards and practices. • Analyze and update documentation for ITIL best standards and practices for a smoother customer experience. • Responsible for purchasing all hardware refresh and stock inventory for the entire company including North America, Europe and Asia Pacific. • Maintain and deploy inventory of all hardware for Santa Monica, Vancouver and Toronto offices. • Helped implement Two Factor Authentication Corporate wide for secure VPN and email communications. Show less



Los Angeles Superior Court

• United States
• Administration of Justice
• 700 & Above Employee

• Consultant

  • Jun 2015 - Dec 2015

  • Brought on solely to support Los Angeles Superior Court Judges with a new hardware/software refresh. • Provided “White Glove” hands on training and support on new Mobile Devices and New Desktop/Laptops as well as Cloud Service Software and VPN. • Configured proprietary software as well as implemented Judge’s Office 365 accounts for local and remote use to provide higher level of security for case files. • Suggested innovations and practices to IT Department for a more streamlined and smoother deployment. Show less



Abacus Group

• Canada
• Financial Services
• 1 - 100 Employee

• Consultant

  • Sep 2013 - May 2015

  • Developed relationships with clients’ Chief Information Officers and CEO’s to provide both guidance and assistance for better ITIL standards and practices. • Configured and deployed MAC and PC hardware and software for Los Angeles Clients locally as well as remotely to both East and West Coast clients. • Provided remote and on-site support to clients for Cloud Storage and SaaS Application systems (Office 365). • Set up and configured Cisco Routers at remote clients to communicate and transmit data back to our main Data Centers in Oakland and Philadelphia. • Monitored and implemented security protocols including access to client’s networks, email, mobile devices and 3rd party networks. • Assigned and dispatched service engineers on various tasks ranging from client facing to internal networking. Show less



20th Century Fox

• United States
• Broadcast Media Production and Distribution
• 1 - 100 Employee

• Security Policies Manager for Digital Content

  • Dec 2012 - Jul 2013

  • Created and maintained security polices via Microsoft Active Directory and FOX Digital Asset Management System. • Allowed specific vendors/users access to multi-million dollar proprietary and sensitive media assets including but not limited to Theatrical Film releases, Broadcast Episodes for Television etc. • Help implemented new features in Digital Asset Management System Build Releases to provide more efficient means of troubleshooting support benefiting both users and support representatives. • Trained new employees on Asset Management System including co-writing Standard Operating Procedures to provide quality support to users. • Liaison between the different department heads within Fox to meet and provide needs to their vendors and clients for access to Digital Asset Media. • Supported a global user base of 2,500+ users to ensure access to digital media files on FOX Digital Asset Management System in both a MAC and PC environment. Show less



Trust Company of the West

• United States
• Investment Banking
• 1 - 100 Employee

• Service Desk Manager

  • Dec 2007 - Dec 2012

  • Managed 6 service desk and 2 desktop support technicians for Fortune 500 company. • Trained and managed new Helpdesk Analysts regarding policies, multiple networks, and computer application systems. • Coordinated with LAN/WAN and WOS Departments to maintain servers and computer infrastructure at satellite location that supports 1000+ users. • Managed equipment check-in/out, reservations, media duplication, hi-resolution printing, and ID card creation. • Created and distributed VPN token equipment and assisted users in setting up VPN access to ensure optimal access to core data and services from remote sites. • Maintained security of all I.T. facilities and equipment while enforcing company policies as needed. • Scheduled and managed tech support analysts for on-site response as necessary. • Expeditiously assimilated break/fix knowledge and techniques to skillfully troubleshoot over 230 supported applications on both Windows and Apple operating systems. • Provided support for all technologies and telecommunications services used by both internal departments as well as remote locations using Citrix and Remote Desktop connections. • Configured and managed all users’ mobile devices on Blackberry Enterprise Server Version 4.0 and iPhone on Exchange. Show less