Experience

Pacwest Security Services

• United States
• Security and Investigations
• 1 - 100 Employee

• Account Manager

  • Jul 2010 - Present

  Account Manager- Assist and develop written post orders. Develop training specifics/ select personnel. Obtain needed equipment and supplies. Respond to day to day client needs. Account inspections, and write procedure memos as needed. Oversee all annual client rate increases. Supervise the Scheduler, Field Managers and Site supervisors. Monthly expense reports. Manage 5,000 hours weekly. Scheduling Manager Hiring-Interviewing new candidates, Schedule orientation and assign new employees to there site. Training-Set-up and confirm all new hire training as specified in Account specs. Scheduling-Day-to-day scheduling changes and assignments. Documentation of all Field schedule changes and forward to HR, Review and approve all time off request and vacation requests. Time & Attendance Keeping-Accumulate all Hours for payroll. Maintain phone check-ins, and pass-downs to Personnel Manager and Field Managers. Reports-Run needs report every morning. Update as necessary. Run open post report every hour as needed. Run employee schedules to ensure overtime is at a minimum. Run conflicts reports for planning and actual week in the morning. Communicate and strategist daily to ensure staffing is adequate and with minimum overtime usage. Operations Manager- Assisted in new account start up. Trained and monitored new officers performance. Responded to day-to-day service needs. Provided maintenance and washed vehicle fleet. Checked on all accounts, and conducted security inspections of staff. Provided security officer training as needed. Conducted post inspection of all temporary coverage. Review daily reports, brief and de-brief daily. Assist and supported Scheduling Manager as needed. Assisted with employee files, coaching and development. Conduct orientation for New Hires, instructed handcuff class and Sensitivity class to staff. Instructed Fire, Life safety class towards Client representatives and staff. In class attendance up to forty individuals at a time.