Experience

Displate
• Poland
• Internet Marketplace Platforms
• 200 - 300 Employee
• Koordynator ds. IT

  • Jan 2022 - Present

Tata Consultancy Services
• India
• IT Services and IT Consulting
• 700 & Above Employee
• IT Support Specialist

  • Oct 2021 - Mar 2022


British Council

• United Kingdom
• Non-profit Organizations
• 700 & Above Employee

• Senior Technical Support Analyst

  • Feb 2020 - Sep 2021

  Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service now and telephone -Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner. -Demonstrate a thorough technical understanding of British Council products and services. -Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer. -Navigate meticulously to research on required information using available resources/applications. -Provide customers with accurate information and achieve first time resolution. -Proactively identify and escalate priority issues to the contacts as per the escalation matrix. -Responsible for handling critical incidents. -Ensure adherence to individual/ team’s KPIs. -Update required tools (CRM etc.) to record every customer interaction promptly. Show less



PepsiCo

• United States
• Food and Beverage Services
• 700 & Above Employee

• Service Desk

  • Nov 2018 - Sep 2019

  Provide support to end users through all appropriate channels, such as phone or ITSM tools regarding any kind of IT-related problems to ensure high availability for customers. Align IT activity to business, prioritize and assign necessary resources to swiftly close end users’ problems Interact with second line support or external vendors in all tasks related to IT infrastructure and application problems or requests in order to avoid or solve problems and incidents Diagnose software and hardware problems in order to find the right solution and thereby help the end user Show less