Adam Kwong
at BlueBird IT Solutions Inc.- Claim this Profile
Contact Information
us****@****om
(386) 825-5501
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Location
Markham, Ontario, Canada, CA
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Experience
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BlueBird IT Solutions Inc.
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Canada
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Computer Networking Products
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1 - 100 Employee
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Apr 2022 - Present
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Jun 2018 - May 2022
- Troubleshooted incidents on the Help Desk to resolve hardware and software issues.- Performed Service Desk requests (e.g. configuring remote access connections, adding/modifying user accounts).- Ensured proper ticket documentation, including analysis and solutions for future reference.- Diagnosed and repaired workstations and peripherals for clients and in-house staff, recommending upgrades when warranted.- Assisted with the creation/rollout of documentation for company knowledge-base.- Administered Active Directory servers, along with integration with Office 365 services for clients. Show less
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Education
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2017 - 2021
Centennial College
Bachelor of Information Technology (Computer and Communications Networks), Honours, Information Technology
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