IT Systems Support Engineer

• Jan 2023 - Present

IT Specialist at Metsä Group

• Aug 2022 - Dec 2022

IT Helpdesk Agent

• Feb 2021 - Aug 2022

Troubleshooting critical workstation, printer, network and server issues Identified issues, analyzed information and provided solutions to problems. Supervision and remote service of IT systems Management and keeping records of IT equipment and software Support and configuration of computer hardware, software - workstations and servers Labelling changes in platforms hardware and software Onboarded of employees by introducing to systems and regulations. Demonstrated respect, friendliness and willingness to help wherever needed. Performing other related duties as assigned Show less

Junior IT Specialist

• Sep 2019 - Mar 2020

Troubleshooting critical workstation, printer, network and server issues Supervision and remote service of IT systems Management and keeping records of IT equipment and software Support and configuration of computer hardware, software - workstations and servers Labelling changes in platforms hardware and software Replacement of components on the PC platforms Performing other related duties as assigned Troubleshooting critical workstation, printer, network and server issues Supervision and remote service of IT systems Management and keeping records of IT equipment and software Support and configuration of computer hardware, software - workstations and servers Labelling changes in platforms hardware and software Replacement of components on the PC platforms Performing other related duties as assigned

Junior IT Engineer at Intel

• May 2018 - Jun 2019

Preparing platforms/devices for remote testsMonitoring PC platforms statusReconfiguring of platforms to meet delivered configuration requirementsCompleting user requestsPC platform diagnostics, setting up diagnostics and troubleshooting according tobest-known methods and instructionsMonitoring Users Requests and responding to Users queries (examples: PC healthcheck, reprogram BIOS, reinstalling Operating System, plugin monitor, swap cables)Replacement of components on the PC platformsLabelling changes in platforms hardware and softwareWeekly and monthly reporting of the performed workAchieving a high level of satisfaction in terms of quality of service Show less

On-site IT Support at DXC Technology (on-site at Fortum)

• Sep 2018 - Feb 2019

Assisting users with logins, passwords and file and application accessTroubleshooting workstation, printer, network and server issuesManaging and maintaining inventory, storage areas and server roomsInstalling hardware and software, monitoring job executions and backupsPreparing and maintaining documentation of assets and proceduresPerforming other related duties as assignedDetecting and resolve system problemsResolving user requests in a timely manner, follow up with end users to ensure thatissues have been resolved Show less

Electronic Components Assembler

• Apr 2017 - Nov 2017

Assembly of electronic components in accordance with the technical documentation Preparation of the workplace for the assembly process Organizing your own workstation in accordance with the applicable requirements of ergonomics, health and safety regulations and compliance with these regulations, Documenting the assembly of electronic components Assembly of electronic components in accordance with the technical documentation Preparation of the workplace for the assembly process Organizing your own workstation in accordance with the applicable requirements of ergonomics, health and safety regulations and compliance with these regulations, Documenting the assembly of electronic components

SMT/MI Engineering Technician

• Jan 2016 - Dec 2016

Keeping documentation of production processes Solving process problems Supervision of engineering issues Verification and selection of substitutes for electronic components Analysis of documentation and cooperation with other organizational units Ensuring production continuity Using measuring meters, a soldering iron and a hot air soldering station Keeping documentation of production processes Solving process problems Supervision of engineering issues Verification and selection of substitutes for electronic components Analysis of documentation and cooperation with other organizational units Ensuring production continuity Using measuring meters, a soldering iron and a hot air soldering station