Experience

IntelePeer

• United States
• Software Development
• 100 - 200 Employee

• Vice President - Applications Development

  • May 2017 - Present

  Dania Beach, FL



EarthLink

• United States
• Telecommunications
• 700 & Above Employee

• Senior Manager, IT Systems

  • Mar 2011 - May 2017

  Miami/Fort Lauderdale Area Manage EarthLink’s CRM, Quote and Order Management systems, which integrate multiple business units, average $1.5 million in Monthly Recurring revenue (MRR) and contribute to $1 Billion in annual revenue. Key Highlights: • Delivered MyLink CPQ (Configure Price Quote) tool which reduced quoting time by 50% and provided all the business channels (Partner, Carrier, Enterprise, and Small Business) one common, easy to use and maintain, product catalog and accessible via public facing… Show more Manage EarthLink’s CRM, Quote and Order Management systems, which integrate multiple business units, average $1.5 million in Monthly Recurring revenue (MRR) and contribute to $1 Billion in annual revenue. Key Highlights: • Delivered MyLink CPQ (Configure Price Quote) tool which reduced quoting time by 50% and provided all the business channels (Partner, Carrier, Enterprise, and Small Business) one common, easy to use and maintain, product catalog and accessible via public facing interface • Launched SD-Wan quote capability ahead of planned timeframe, giving EarthLink a competitive advantage by getting to market sooner than competitors • Manage and develop a large diverse group of delivery teams across the United States, including developers, project managers, business analysts and subcontracted professionals. • Integrated SalesForce.com with EarthLink internal systems, giving all of EarthLink’s internal teams access to SalesForce data without the expense of thousands of SalesForce licenses • Member of the executive team that oversaw EarthLink’s smooth acquisition of STS Telecom, LLC. • Identified, developed and implemented over $1 Million in annual cost savings. • Oversaw the design, development and launch of IQ, the enterprise wide quote and order management system that became the first integrated tool amongst four legacy companies EarthLink acquired • Managed a number of other IT departments within the company, helping improve overall performance and consistent approach to application development • Member of the Quote to Cash steering committee charged with analyzing and proposing solutions for shortening intervals from time of sale to provisioning and billing. • Collaborated with the sales, marketing and support teams to launch products on time and within budget. • Translated business goals, feature concepts and customer needs into prioritized product requirements and use cases. Show less



STS Telecom

• Telecommunications
• 1 - 100 Employee

• Senior Director, Information Technology

  • Apr 2006 - Mar 2011

  Cooper City, FL Managed IT operations and oversaw software development lifecycle from conception through R&D to launch and support. Responsible for systems supporting and billing $24 million in annual revenues. Key Highlights: • Designed and built Circuit Inventory Management Assistant (CiMA©) used for circuit ordering, tracking and proactively notifying customers of circuit issues • Collaborated on a cost saving solution involving telephone number registration with Dash911. Costs were cut by… Show more Managed IT operations and oversaw software development lifecycle from conception through R&D to launch and support. Responsible for systems supporting and billing $24 million in annual revenues. Key Highlights: • Designed and built Circuit Inventory Management Assistant (CiMA©) used for circuit ordering, tracking and proactively notifying customers of circuit issues • Collaborated on a cost saving solution involving telephone number registration with Dash911. Costs were cut by 2/3s • Maintained full responsibility for internal application development and management, evaluating business requirements to deliver best-fit operational solutions. • Led the development team that created the web and mobile user interfaces for EvoQuote, the Partner channel quoting tool for STS • Trained, coached and mentored staff to ensure smooth adoption of new programs. • Strengthened company's business by leading implementation of Titan, an all in one Operations Support System (OSS) and multi-lingual Billing Support System (BSS) • Spearheaded cross-functional initiative to achieve faster customer turn-up, effectively reducing the quote to cash life-cycle. Average hosted voice customer turn up was 25 days • Partnered with Accounting to produce an immediate savings of $70K and realized an annual ROI of $20K. Show less



The Support Group

• United States
• Software Development
• 1 - 100 Employee

• Director, Systems Engineering

  • 1996 - Mar 2006

  Identify customer needs, define requirements, design and implementcustomized database solutions. Manage and coordinate development efforts to ensure delivery of solutions on time and on budget. Mentor and instruct employees, teach database design courses.



The Brattle Group

• United States
• Business Consulting and Services
• 400 - 500 Employee

• Head of Application Services

  • Jan 2000 - Jan 2002

  Cambridge, MA Directed internal application development / acquisition, integration, and management for increased efficiency and performance. Evaluated and replaced labor-intensive processes with system automation to eliminate redundancy. Drove the end-user education program through development of user manuals, system documentation, procedures, training programs, and informal luncheon seminars. Liaised across the organization as primary IT contact; served as Webmaster. Built strategic alliances with HR that… Show more Directed internal application development / acquisition, integration, and management for increased efficiency and performance. Evaluated and replaced labor-intensive processes with system automation to eliminate redundancy. Drove the end-user education program through development of user manuals, system documentation, procedures, training programs, and informal luncheon seminars. Liaised across the organization as primary IT contact; served as Webmaster. Built strategic alliances with HR that resulted in an efficient HRIS system for tracking the entire hiring process from recruiting through onboarding to performance management. Directed Mobile Help Desk solution, which boosted Help Desk ticket response and resolution by more than 40%. Show less



Aquidneck Management Associates

• Associate Analyst

  • Jan 1996 - Aug 1996

  Provided broad-based technical support to my firm’s provision of contract services to all divisions of the US Naval Undersea Warfare Center, and assisted in graphical design of technical documentation and presentations therein. Job required security clearance.



APC by Schneider Electric

• France
• IT Services and IT Consulting
• 700 & Above Employee

• Business Analyst

  • 1995 - 1996