Experience

EC Outsourcing

• United Kingdom
• Outsourcing and Offshoring Consulting
• 1 - 100 Employee

• Quality Administrator

  • Jan 2022 - Present

  To ensure the highest quality outcomes possible from our staff to our members, by providing feedback and solutions to improve and enhance call quality. Bringing forth a seasoned history of Customer Service skill to achieve success and improve our members experience.

• SAR Specialist

  • Aug 2022 - Nov 2022

  After a customer makes a SAR request. It is our teams job to locate the requested data as per the customers request, and supply the data in line with the GDPR guidelines.in this role my role consisted of working case's relating to all of OVO Energy's billing system to find and create profiles with the requestors relevant data.While doing this, I was tasked with monitoring the group mailbox, checking and chasing data and supporting other members of the team compiling the data required to have the correct data issued in a timely and professional manner. Show less

• Customer Service Representative

  • Nov 2021 - Dec 2021

  working on behalf of a major UK energy supplier.Bringing a seasoned ability to provide the highest customer experience to our members.Using a range of tools from industry knowledge to create a streamlined approach helping drive customer satisfaction and First Opportunity Resolution.



Self Care First

• Sunderland, United Kingdom

• proprietor

  • Jan 2020 - Present

  Helping with general running of the company. Creating products, sales and despatch of products. the products include Wax Melts, Candles, room spray, reed diffusers, Vac refresher and more. Helping with general running of the company. Creating products, sales and despatch of products. the products include Wax Melts, Candles, room spray, reed diffusers, Vac refresher and more.



Aspire Business Consultant's Limited

• Sunderland, United Kingdom

• Director

  • Aug 2019 - Nov 2021

  Virtual Customer Service Advisor. Running all parts of the business including recruiting contractors to service on behalf of multinational clients. I have worked on behalf of one of the UK's largest Gas and Electricity supplier's. The main duties of the role is the first point of contact for customer's, regarding billing, meter reads and payments, through to complaint's, meter issues or appointment's. At current I cover Live Chat, Emails and B2B calls for a multinational coffee client. Show less



Teleperformance

• France
• Outsourcing and Offshoring Consulting
• 700 & Above Employee

• Customer Service Representative

  • Aug 2021 - Oct 2021

  Working on behalf of a multinational broadband, TV and phone. Offering 1st line support for faults, billing and any contact made to Virgin Media. Working on behalf of a multinational broadband, TV and phone. Offering 1st line support for faults, billing and any contact made to Virgin Media.



Kura (CS) Ltd

• United Kingdom
• Outsourcing and Offshoring Consulting
• 300 - 400 Employee

• Utilities Customer Service Representative

  • Jul 2018 - Jun 2019

  EDF Energy Customer Service Advisor. Position transferred from Parseq to Kura. Working on behalf of one of the UK's largest Gas and Electricity supplier's. The main duties of the role was the first point of contact for EDF Energy customer's, regarding billing, meter reads and payments, through to complaint's, meter issues or appointment's. After been with the company 12 months I move to become an Escalation Support Advisor, this role dealt with agents complex account work and complaint's help to taking over calls escalated from the agents on the floor. Show less



Parseq

• United Kingdom
• Outsourcing and Offshoring Consulting
• 200 - 300 Employee

• Utilities Customer Service Esculation Support Representative

  • Jan 2018 - Jul 2018

  EDF Energy Customer Service Advisor.Working on behalf of one of the UK's largest Gas and Electricity supplier's. The main duties of the role was the first point of contact for EDF Energy customer's, regarding billing, meter reads and payments, through to complaint's, meter issues or appointment's. After been with the company 12 months I move to become an Escalation Support Advisor, this role dealt with agents complex account work and complaint's help to taking over calls escalated from the agents on the floor. Show less

• Utilities Customer Service Representative

  • Jan 2017 - Jan 2018

  EDF Energy Customer Service Advisor.Working on behalf of one of the UK's largest Gas and Electricity supplier's. The main duties of the role was the first point of contact for EDF Energy customer's, regarding billing, meter reads and payments, through to complaint's, meter issues or appointment's.



AJK Heating

• Self Employed

  • Jan 2016 - Jan 2017

  Plumber. Self employed plumber. Working in domestic and commercial dwellings installing or repairing general plumbing jobs. Plumber. Self employed plumber. Working in domestic and commercial dwellings installing or repairing general plumbing jobs.



Royal Mail

• United Kingdom
• Freight and Package Transportation
• 700 & Above Employee

• Office Temporary

  • Dec 2015 - Dec 2015

  Mail Sorting Operative. Working as part of Royal Mails area sorting office team. My duties was to make sure Christmas post was allocated to the correct areas for it to make its final delivery to the correct person. Mail Sorting Operative. Working as part of Royal Mails area sorting office team. My duties was to make sure Christmas post was allocated to the correct areas for it to make its final delivery to the correct person.



Country Style Foods

• United Kingdom
• Food Production
• 200 - 300 Employee

• Hygiene Operative

  • May 2014 - Nov 2015

  Hygiene Operative. Working as part of a small team within a food production plant. The duties we had was to keep the factory clean and hygienic due to food product for human consumption. Once food production stopped our team would deep clean the factory and machinery while working alongside engineers to make sure the factory was running smoothly. Hygiene Operative. Working as part of a small team within a food production plant. The duties we had was to keep the factory clean and hygienic due to food product for human consumption. Once food production stopped our team would deep clean the factory and machinery while working alongside engineers to make sure the factory was running smoothly.



npower

• United Kingdom
• Utilities
• 700 & Above Employee

• Customer Service Representative

  • Nov 2013 - Mar 2014

  Home Move Department Representative. Working within the Homemovers Department for one of the UK's largest Electricity and Gas suppliers. This key role of this job was to move customer out of Npower properties and moving the supply to the new property or creating accounts for new customer's of Npower who have move into a property already supplied by the company. Home Move Department Representative. Working within the Homemovers Department for one of the UK's largest Electricity and Gas suppliers. This key role of this job was to move customer out of Npower properties and moving the supply to the new property or creating accounts for new customer's of Npower who have move into a property already supplied by the company.



SCOTT BROTHERS HEATING LIMITED

• United Kingdom
• Construction

• Oil Fired Technician

  • Jun 2009 - Aug 2013

  Oil fired Heating Engineer. Working as a fully qualified Oil engineer covering domestic and commercial properties. My role was to service, repair and install oil fired appliances, fill out and sign off paperwork for jobs completed by myself and others. Oil fired Heating Engineer. Working as a fully qualified Oil engineer covering domestic and commercial properties. My role was to service, repair and install oil fired appliances, fill out and sign off paperwork for jobs completed by myself and others.



The Fin Machine Company Limited

• Industrial Machinery Manufacturing
• 1 - 100 Employee

• Dispatcher

  • Oct 2008 - Jun 2009

  Dispatcher. In this role I was required to deal with any goods that was to be shipped from our factory. Some parcels would be small which could be boxed and carried to a courier through to machines that required loading to a trailer. This role covered high value goods ranging up to around £2million. Goods would be sent around UK and Europe and even the rest of the world, so sometime customs paperwork would be require to be created for parcels. Dispatcher. In this role I was required to deal with any goods that was to be shipped from our factory. Some parcels would be small which could be boxed and carried to a courier through to machines that required loading to a trailer. This role covered high value goods ranging up to around £2million. Goods would be sent around UK and Europe and even the rest of the world, so sometime customs paperwork would be require to be created for parcels.



CJ Garland & Co Ltd.

• Hartlepool

• Customer Service Representative

  • Nov 2007 - Oct 2008

  Vodafone Customer Services and Service Management Representative. Working on behalf of Vodafone. Dealing with customer enquiries from billing and payment's through to complex network and handset issue's. Vodafone Customer Services and Service Management Representative. Working on behalf of Vodafone. Dealing with customer enquiries from billing and payment's through to complex network and handset issue's.



HEATING WORLD OF SPARES LIMITED

• United Kingdom
• Retail
• 1 - 100 Employee

• Store Manager

  • Nov 2006 - Nov 2007

  Store Manager. Upon joining of the business, the role I was given, included business start-up, Companies House and arranging contract's with clients while growing the business. Store Manager. Upon joining of the business, the role I was given, included business start-up, Companies House and arranging contract's with clients while growing the business.



WALKERS SNACK FOODS LIMITED

• United Kingdom
• Retail Office Equipment
• 1 - 100 Employee

• General Operative

  • Oct 2006 - Nov 2006

  General Operative. Working in the fast paced food production plant. My role included working with a number of different machines. The main duties I upheld was running machines that packed multipacks of Crisps through to loading of pallets for dispatch purpose. General Operative. Working in the fast paced food production plant. My role included working with a number of different machines. The main duties I upheld was running machines that packed multipacks of Crisps through to loading of pallets for dispatch purpose.



CJ Garland & Co Ltd.

• Hartlepool

• Customer Service Representative

  • Aug 2005 - Sep 2006

  Vodafone NES (Non-Eligible Saves) Customer Representative. Working on behalf of Vodafone. Dealing with customer currently under contract whom want to upgrade or leave the company. Vodafone NES (Non-Eligible Saves) Customer Representative. Working on behalf of Vodafone. Dealing with customer currently under contract whom want to upgrade or leave the company.



SCOTT BROTHERS HEATING LIMITED

• United Kingdom
• Construction

• Engineering Apprentice

  • Jun 2004 - Jun 2005

  Apprentice Heating Engineer. Working alongside fully qualified Gas, LPG and Oil engineers covering domestic and commercial properties. Apprentice Heating Engineer. Working alongside fully qualified Gas, LPG and Oil engineers covering domestic and commercial properties.