Adam Jandreau
Manager, Business Support at Carbonite- Claim this Profile
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Bio
Credentials
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Google Business Intelligence Certificate
CourseraOct, 2023- Oct, 2024 -
Google Business Intelligence Specialization
CourseraOct, 2023- Oct, 2024 -
The Path to Insights: Data Models and Pipelines
CourseraOct, 2023- Oct, 2024 -
Foundations for Business Intelligence
GoogleSep, 2023- Oct, 2024 -
Improving Your Leadership Communications
LinkedInOct, 2021- Oct, 2024 -
Influencing Others
LinkedInJul, 2021- Oct, 2024 -
Decision-Making Strategies
LinkedInJun, 2021- Oct, 2024 -
Problem Solving Techniques
LinkedInJun, 2021- Oct, 2024 -
Building Your Team
LinkedInApr, 2021- Oct, 2024 -
Delegating Tasks
LinkedInDec, 2020- Oct, 2024 -
Motivating and Engaging Employees
LinkedInOct, 2020- Oct, 2024 -
Coaching Employees through Difficult Situations
LinkedInJun, 2019- Oct, 2024 -
COPC HPMT
COPC Inc.
Experience
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Carbonite
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United Kingdom
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Renewable Energy Semiconductor Manufacturing
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Manager, Business Support
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Aug 2011 - Present
Responsible for a team of highly skilled technical support agents Coaching and supporting agents with difficult technical issues related to Carbonite Software Drive performances for better efficiency and improve customer satisfactions scores to 90%+ Develop and implement new policies and procedures for coaching and development Manage day to day team performance and communicate areas for opportunity Develop and implement performance improvement plans to drive performance in the right direction Analyze data to determine trends and report to senior management Interview, recruit, and hire new hires as needed Responsible for reviewing and managing quality requirements and implementing changes Show less
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Sykes
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United States
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Outsourcing and Offshoring Consulting
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700 & Above Employee
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Operations Supervisor
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Jul 2006 - Jul 2011
Responsible for a team of 20 inbound customer service agents Manage day to day activities to ensure contractual obligations to client services team Report and speak to prior day performance to client services team Participate in weekly calibration calls to ensure consistency with performance and quality standards Responsible for delivering corrective action and delivering performance plans as needed Responsible for a team of 20 inbound customer service agents Manage day to day activities to ensure contractual obligations to client services team Report and speak to prior day performance to client services team Participate in weekly calibration calls to ensure consistency with performance and quality standards Responsible for delivering corrective action and delivering performance plans as needed
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Education
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2005 - 2006
Kenneth Foster Reginal Applied technology Center
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2002 - 2006
Livermore Falls High School
Community
