Experience

Revel Nail

• United States
• Personal Care Product Manufacturing
• 1 - 100 Employee

• Senior Customer Service Manager/Internal Legal Counsel

  • Aug 2020 - Present



ROYAL HIGHNESS

• Director of Operations

  • Feb 2022 - Present

  Responsible for heading the licensing process for the company in the state of New Jersey, Coordinating our team and outside parties to move the business forward, and involved in every aspect of of the business planning process. Responsible for heading the licensing process for the company in the state of New Jersey, Coordinating our team and outside parties to move the business forward, and involved in every aspect of of the business planning process.



FDA

• United States
• Government Administration
• 700 & Above Employee

• Regulatory Counsel

  • Nov 2019 - Aug 2020



University of Maryland Francis King Carey School of Law

• United States
• Higher Education
• 100 - 200 Employee

• Student Attorney

  • Aug 2018 - May 2019



Judge Mickey Norman

• Legal Intern

  • May 2018 - Aug 2018



CareFirst BlueCross BlueShield

• United States
• Insurance
• 700 & Above Employee

• Summer Legal Intern

  • Jun 2017 - Jul 2017



UPMC Health Plan

• United States
• Insurance
• 700 & Above Employee

• Sales Team Lead

  • Jan 2015 - Jul 2016

  In the team lead position with UPMC for Kids, I am the first level supervisor for a five person sales team. I am cross functional in performing sales responsibilities in the CHIP Sales role as well as advancing my responsibilities in training team members, advising, quality assurance, and assisting in escalated issues. I am also expanding my role in assisting next level management with issues and projects that need extra attention beyond what a sales representative would provide.

• CHIP Sales Representative

  • Sep 2008 - Jan 2015

  As a CHIP Sales Representative, I am responsible for retaining membership as well as helping to grow membership for our UPMC for Kids product. I do this by emphasizing product knowledge, customer service, and public speaking communication skills in order to meet departmental sales goals.In this role I communicate with customers, coworkers, management, outside organizations, brokers, etc. via phone, email, mail, fax, and face to face meetings. I analyze data such as a customer's income, factor in applicable deductions, and compare to guideline charts in order to assess if someone would be eligible for our products.I also act in a leadership role on my team by facilitating the training of new and current staff and completing of special projects as assigned by management.

• Sr. Customer Service rep

  • Aug 2007 - Sep 2008

  Answered calls in a call center enviornment. Discussed benefits with members, updated information, and communicated changes between departments.

• Customer Service rep

  • Aug 2006 - Aug 2007



Rutkowski Jewelry

• Sales Manager

  • Jan 2005 - Dec 2008

  Part time sales manager for a family run business. Worked trade shows with owner and other staff presenting and selling products. Trained staff on products, sales process, etc. to meet goals set by ownership. Part time sales manager for a family run business. Worked trade shows with owner and other staff presenting and selling products. Trained staff on products, sales process, etc. to meet goals set by ownership.



PPG

• United States
• Paint, Coating, and Adhesive Manufacturing
• 700 & Above Employee

• Customer Relations - Account Management

  • Aug 2005 - Apr 2006

  Account management for small and national accounts as well as acting as a liaison for sales reps for these accounts. Processed orders and credits for sales reps on these accounts. Helped manage supply chain by coordinating with distribution centers on product orders. Provided team analysis of daily statistics to management for evaluation. Account management for small and national accounts as well as acting as a liaison for sales reps for these accounts. Processed orders and credits for sales reps on these accounts. Helped manage supply chain by coordinating with distribution centers on product orders. Provided team analysis of daily statistics to management for evaluation.