Adam Henry
Inside Sales Representative at Viking Pump, Inc.- Claim this Profile
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Bio
Credentials
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Coaching Authorization
State of Iowa Board of Educational ExaminersFeb, 2015- Nov, 2024
Experience
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Viking Pump, Inc.
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United States
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Machinery Manufacturing
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100 - 200 Employee
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Inside Sales Representative
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Apr 2022 - Present
This position involves selling industrial and hygienic products for Viking Pump, Inc., to distributors or end-users in the United States. The main duties include locating new sales opportunities/leads through coordinated tactics with a Campaign Coordinator (building content, building email/social media lists), Field Sales (RSM’s), and Market Managers. Other primary duties include nurturing opportunities/leads (providing on-line product demonstrations, negotiating sales terms, etc.) and closing leads (directly, via distribution or EPC). The Inside Sale team works in partnership with Product Managers & Engineering teams to feed the product innovation pipeline. The primary function is to maximize Viking’s awareness, sales, profitability, and market approval level (NPS) in the respective market through effective utilization of the company’s resources and capabilities. Show less
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Customer Service Manager
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May 2021 - Apr 2022
Lead customer service sales team for the Hygienic business line to provide an exceptional experience to Viking Pump customers. Partner with distributors and customers to develop and implement sales solutions that continuously improve the customer experience. Manage customer-experience related KPI’s by identifying inefficient and misaligned processes and driving improvement. Duties included:• Provide team members with feedback and support to ensure their success.• Clearly communicate expectations related to team KPI’s and hold team members accountable.• Assist product management with analysis for product quotes and pricing.• Manage front-end processes for commercial sales, including quote creation and moving orders from quote status to order status.• Liaise with production team for timely manufacturing of product.• Manage documentation compliance for auditing purposes.• Actively work to drive engagement to meet or exceed IDEX and Viking Pump annual engagement goals. Show less
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Product Specialist
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Sep 2019 - May 2021
Exceed annual sales target established yearly. Grow distribution segment while increasing market share with 80 and strategic 80 distribution partners and by leveraging key end user accounts for targeted growth and end user penetration. Assist our distributors with pump selection and comprehensive quotations as well as provide technical application assistance to our distributors and end user customers. Provide webinar and in person training events to these key distributors and end users on topics of RLP pumps, ECP pumps, and portal tools and resources. Support joint sales calls with distributor personnel or direct with end users, and represent company at trade shows as required. Also process orders and manage sales lead CRM system. Show less
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Technical Sales Specialist
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May 2017 - Sep 2019
While in this position, I was assigned to the Wright Flow Technologies portion of the business. My primary responsibility was to handle customer and distributor contacts in a professional manner that enhances the Company's reputation of quality and customer service. My responsibilities were as follows:• Provide technical advice to distributors and end-users to resolve product and/or service requests regarding application engineering or technical issues.• Present or demonstrate product proposals and provide technical support to customers before and after a sale.• Train and provide support for the Customer Service Team. Show less
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Customer Service Representative
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Feb 2015 - May 2017
While in this position, I was assigned to the Wright Flow Technologies portion of the business. My responsibilities were as follows:• Handle direct customer contact, phone and written, including customer order contracts, quotations and referrals.• Sales order expediting.• Assist in transmission of pertinent product and policy information to field sales, distribution, and end users. • Maintain general awareness of production and other factors affecting scheduling and delivery of orders. • Stay abreast of and enforce stated Company policy.• Interpret computer information to provide responses to the callers' inquiries.• Edit customer orders to format, accuracy, availability, and assigns schedule dates to orders.• Review and coordinate implementation of changes and updates sales orders.• Handle serial number inquiries.• Monitor customer orders and sales. Show less
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Robert Half
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United States
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Staffing and Recruiting
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700 & Above Employee
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Customer Service Coordinator
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May 2014 - Feb 2015
While in this position, I was assigned to the Wright Flow Technologies portion of Viking Pump, Inc. in Cedar Falls, IA. This was a 12 month contract position. My responsibilities were as follows: • Handle direct customer contact, phone and written, including customer order contracts, quotations and referrals. • Sales order expediting. • Assist in transmission of pertinent product and policy information to field sales, distribution, and end users. • Maintain general awareness of production and other factors affecting scheduling and delivery of orders. • Stay abreast of and enforce stated Company policy. • Interpret computer information to provide responses to the callers' inquiries. • Edit customer orders to format, accuracy, availability, and assigns schedule dates to orders. • Review and coordinate implementation of changes and updates sales orders. • Handle serial number inquiries. • Monitor customer orders and sales. Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Loan Servicing Specialist III
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Jul 2013 - May 2014
I was responsible for the posting, imaging, shipping, and / or auditing modification of documents within company and investor guidelines. I also answered any questions pertaining to areas of loan servicing including: payment research, taxes, insurance, loan modifications, adjustable rate loans and lien perfection. A majority of the position required research and analysis of problems and recommending solutions. This was done while auditing files post-closing. The new processes necessitated me to follow procedures and adapt to a fast-paced, changing environment. Show less
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American Exteriors LLC
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United States
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Construction
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100 - 200 Employee
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Marketing Director
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May 2013 - Jul 2013
As a Marketing Director, I met with customers in their homes and nurtured relationships to find a solution that benefited the company as well as the Home Owner. Enthusiasm and an enjoyment for working with people and helping them improve their home environment was a must. I would review the condition of the home exterior and discuss possible improvement options for the owners. A complete knowledge of the product line and company history was relayed to the consumer. I would also provide a complete demonstration of the company products. Paperwork that included product and modification contracts, loan approval requests, and safety adherence were completed and filed by myself and the home owner. Show less
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Wells Fargo
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United States
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Financial Services
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700 & Above Employee
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Operations Clerk II
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Jan 2012 - May 2013
Performed entry-level, general operations tasks that were routine and/or repetitive in nature within the Default Assignment group. Duties by means of the documents included: filing, sorting, photocopying, faxing, receiving requests for Assignment, preparing Assignment to be released to recording offices, and scanning bar codes all according to departmental expectations. Compiled simple data and performed routine shifting of files to accommodate new inventory. Assisted with special projects or duties as assigned. Trained incoming hires. Worked under minimal supervision while following established procedures and assisted Work Director and Loan Servicing Specialists in the resolution of document issues. Show less
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Education
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2018 - 2021
University of Northern Iowa
Bachelor of Arts - BA, Technology Management -
2012 - 2013
Des Moines Area Community College
Associate of Arts (A.A.), Liberal Arts -
2010 - 2011
North Iowa Area Community College
Associate of Arts and Sciences (A.A.S.), General Studies
Community
