Experience

CMS Analytics

• United States
• Financial Services
• 1 - 100 Employee

• Product Owner

  • Sep 2022 - Present



Modern Milkman

• United Kingdom
• Retail Groceries
• 1 - 100 Employee

• Product Analyst

  • Feb 2021 - Aug 2022

  My role centred around ensuring a successful delivery of changes to the business was achieved. Collaborating with product owners and product managers to identify, measure and solve problems/opportunities through product data, as well as being part of squads to see a change through the entire software development life cycle. My responsibilities included - • Breaking down epics into stories, refining, estimating and priortising to bring into sprint. • Managing and prioritising bugs on a backlog and resolving to version release. • End to end analysis and discovery work to identify problems or opportunities. • Monitoring product data to both identify the problem and measure success • Working with UI/UX designers, bringing ideas and wireframes to explain solution and improve useability. Key Achievements • Establishing stability for a key operational product, through the management and prioritisation of bugs throughout the life cycle • Driver proof of delivery functionality to the app. Photographs of the delivery reduced the number of customer issues raised, increasing customer excellence, driver morale and reducing financial claims • Implementation of Route optimisation. Offering the quickest most efficient route for the driver and providing newly onboarded drivers the functionality required to learn the role. • Increased functionality to include deliveries for 3rd Party Products. Implementing a white label feature that provides an option to the business for delivering 3rd party items with agreed criteria • Internationalised the app from the UK into France and Belgium. Integrating features to ensure the app could be used in multiple languages and logistical challenges



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Lead Business Analyst

  • Jun 2019 - Nov 2020

  The project was to introduce a new learning & HR platform (Workday) and integrate all permanent, contingent workers and international colleagues onto the system. This included changes to BAU processes, integration of internal workstreams/systems and external suppliers to fall in line with both EU and non-EU legislation (Data Privacy). The overall objectives were to deliver a successful system alongside the decommission of the historic platform and to ensure all 75,000 group colleagues were migrated.

• Business Analyst Contract

  • Nov 2018 - Jun 2019

  Responsible for carrying out a complete data cleanse for five of the groups master recruitment tools to a ‘one fits all’ management system.

• Business Analyst Contract

  • Jul 2018 - Nov 2018

  Part of a deliverable to improve the risk rating on Insider Breach. Assessing and analysing methods, process and controls to ensure colleagues are protected from internal risks and the likelihood of an internal event occuring is reduced.



Lloyds Bank

• United Kingdom
• Banking
• 700 & Above Employee

• Business Analyst Contract

  • May 2017 - Jun 2018

  Part of the GDPR Programme. Ensuring all new capabilities are fit for purpose within the group and LBG are ready for new European legislation by May 2018. Part of the GDPR Programme. Ensuring all new capabilities are fit for purpose within the group and LBG are ready for new European legislation by May 2018.



Lloyds Banking Group

• United Kingdom
• Financial Services
• 700 & Above Employee

• Business Analyst (Contract)

  • Aug 2013 - Feb 2017

  I was responsible for the delivery of the analysis, requirements and process design for projects impacting technology updates & migration. I had to lead & interface for all UAT, with test & pre implementation training requirements. I became subject matter expert for key platforms & provide full support to project manager. I had to manage a wide range of stakeholders internal & external to define and shape project objectives, as well as evaluate solutions. • Introduced a new Aspect outbound dialer suite for LBG contact centres • Implemented a group wide desktop migration to enable business improvement & support.



Direct Line Group

• leeds area, united kingdom

• Business Analyst (Contract)

  • Apr 2013 - Aug 2013

  Responsible for standard or small project changes within the telephony sector Subject matter expert on telephony request proposals, to understand & scope the technical outlook. Providing an interface for third party supplier & managing the expectations of the business. Responsible for standard or small project changes within the telephony sector Subject matter expert on telephony request proposals, to understand & scope the technical outlook. Providing an interface for third party supplier & managing the expectations of the business.



Manheim UK

• United Kingdom
• Motor Vehicle Manufacturing
• 300 - 400 Employee

• Business Analyst

  • Apr 2012 - Apr 2013

  Responsible for technical & business analysis of solutions delivered by the IT development team. To gather & work with key stakeholders, capturing requirements to provide appropriate proposals for relevant solutions in the necersery documentation Responsible for technical & business analysis of solutions delivered by the IT development team. To gather & work with key stakeholders, capturing requirements to provide appropriate proposals for relevant solutions in the necersery documentation



Direct Line Group

• United Kingdom
• Insurance
• 700 & Above Employee

• Business Analyst

  • Feb 2011 - Apr 2012

  Responsiblity for the delivery of the analysis, requirements definition and process design for projects impacting front office Insurance functions. A good awareness of regulatory obligations, risk controls and sound project management principles, enabling the business to define and agree fit for purpose specifications.

• E-Business Analyst

  • May 2009 - Feb 2011

  Worked with senior management to support and evolve the core eBusiness capability of the organisation in line with the company strategy.Accountable for the monitoring of eBusiness technology trends, ensuring the organisation was kept a breast of the latest developments within the ecommerce market.Key responsibilities included the studying of market patterns in social media, web competitor activities and customer usability sessions.

• Telephony Coordinator

  • Aug 2005 - May 2009

  Central point of contact for all telephony call routing problems within the Sales and Service operational areas.Subject matter expert on numerous IT projects that impacted telephony systems.Responsible for the identification and resolution of all telephony related issues, ensuring that all service level agreements were adhered to. This included the documentation of technical and non technical requirements, third party supplier relationship management as well as managing the expectations of the business.Accountable for the continuous improvement of the telephony and call flow processes, ensuring business growth were achieved.