Contract Development Lead

• Oct 2021 - Present

Livv is a specialist product powered by ISS Facility Services, a global, award-winning FM services provider. Livv is a specialist product powered by ISS Facility Services, a global, award-winning FM services provider.

Contract Development Lead

• Oct 2021 - Present

Bid & Solutions Manager

• Sep 2019 - Oct 2021

Bid Manager

• Aug 2014 - Aug 2019

Managing the Bid Management process for the ISS Support Services division. Focussing on Front of House products (including Visitor / Reception Management, Switchboard, Meeting Room Management) and Office Services products (including Workplace Management, Mailroom, Administration). Selected duties include:• Managing proposal lifecycle for both potential and existing customers. Including devising strategy and bespoke solutions, creating pricing, writing RFP responses, creating presentations, commissioning print collateral and orchestrating client site visits.• Working collaboratively with other service lines (hard and soft services) to successfully create integrated solutions for multi-million IFM / bundled service opportunities.• Representing the business at bidders briefing sessions / undertaking site tours. • Maintaining CRM and various databases to ensure content is up-to-date.• Marketing and Communications, including writing and managing distribution of external press releases and internal communications (including print activities).• Communications Champion for ISS Support Services and have served on the ISS Support Services Operational Management Board.

Client Services Team Leader

• Oct 2012 - Jul 2014

Management of front of house services for Lloyd's Banking Group's UK Head Office on behalf of Mitie Client Services. Leading a team of eight employees, across two office locations, featuring a total of four reception points (including management of the C-suite executive floor).

Client Services Team Member

• Aug 2012 - Oct 2012

Client Services Team Member

• Jan 2011 - Jul 2012

Working under the Lloyds Banking Group contract at two different sites providing a hotel-style corporate meet and greet and workplace management service. Working under the Lloyds Banking Group contract at two different sites providing a hotel-style corporate meet and greet and workplace management service.

Client Services Account Administrator

• Apr 2008 - Dec 2010

Managing client recruitment advertising campaigns across multiple channels - print, online and social media for a London agency specialising in providing recruitment advertising solutions for both public and private clients. Managing client recruitment advertising campaigns across multiple channels - print, online and social media for a London agency specialising in providing recruitment advertising solutions for both public and private clients.