Experience

Opportunities for Youth

• United States
• Non-profit Organizations
• 1 - 100 Employee

• Community Outreach Specialist - Business Engagement

  • May 2018 - Present

  I am responsible for developing and implementing Opportunity for Youth's business engagement strategy by analyzing hiring and retention trends in existing industries and sectors as well as targeting high-growth and high demand employment opportunities with business partners. I am responsible for developing and implementing Opportunity for Youth's business engagement strategy by analyzing hiring and retention trends in existing industries and sectors as well as targeting high-growth and high demand employment opportunities with business partners.



Arizona Department of Economic Security

• United States
• Government Administration
• 700 & Above Employee

• Apprenticeship Training Representative

  • Aug 2016 - May 2018

  I assisted in the administrative, development and monitoring of the Registered Apprenticeship Program, as well as assist with registration and documentation of apprentices and program sponsors. I update the electronic data system under the direction of the program lead, respond to error reports, assist with compliance reviews and preparing reports. I research and update program standards, prepare written updates and slide presentations as well as develop and update forms.I interpret programmatic policy and procedures, respond to policy questions and provide technical assistance to internal and external customers. I research program policies and procedures, evaluate program progress, consult with training providers and staff, maintaining the State’s Eligible Training Provider list on issues related to policy and procedures. I also review, maintain, and update website content pertaining to Registered Apprentice Program listings as well as participate in federal webinars. Show less

• Business Service Representative

  • Apr 2015 - Aug 2016

  I travel to promote and market ARIZONA@WORK and related DES programs to employers through promotional telephone contact and on-site visits; public relations with community organizations and our local Chambers of Commerce. I visit employers to establish productive lines of communication and to better understand their needs, also receive job orders to establish employers’ hiring and recruitment needs, prepare contract forms and documents to travel to initiate or maintain employment placement agreements, receive employer job orders and input into the automated internet based system. I conduct job matching and pre-screening recruitment assistance for employers, telephone employers to obtain referral results and accurately record results into the internet based system as well as create, update and post employer case notes and record services provided on the Labor Exchange systems and Arizona Job Connection (AJC); interpret federal and state labor laws, wages, WOTC, FUTA and EEOC laws. Show less

• Employment Service Representative

  • Dec 2013 - Apr 2015

  I receive employer job orders and enters them into the automated internet based system (Labor Exchange system/Arizona Job Connection, (AJC)). Conducts job matching and pre-screening recruitment assistance for employers; interprets federal and state labor laws, wages, WOTC, FUTA and EEOC laws. Provides technical assistance and answers to simple frequently asked questions to all levels of central/statewide agency staff, attorneys, agents, employers, community organizations, general public, other Federal/State agencies and congressional offices, as well as, assisting with planning data collection; researches system issues and recommends corrective action. Conducts follow-ups and ensures timely resolution, attends unit and section meetings; and performs other job related duties. Show less

• Program Service Evaluator (WOTC)

  • Apr 2013 - Dec 2013

  I apply program rules, regulations, policies, and procedures to the Work Opportunity Tax Credit Program (WOTC) conducts reviews and evaluations of eligibility requests; interviews customers to obtain information necessary utilizing verbal and written communication to apply and explain federal, state, and agency statutes, rules, and regulations and to prepare and respond to a variety of requests from customers; assists customers to complete required program forms; advises customers of their responsibilities in participating within the program; maintains, retrieves and reviews information to support initial and continuation of benefits from automated databases and files; confers by telephone or correspondence with representatives of various government and private organizations to validate customer program compliance; resolves routine issues and complaints regarding program services; conducts program assessment of customers skills and/or needs appropriate to the WOTC Program; resolves routine issues and complaints from customers; manages assigned workload; writes correspondence and reports as required. Show less

• Program Service Evaluator (Tax Examiner)

  • Jun 2011 - Mar 2013

  Interpreting local, federal and state labor laws to apply program rules, statutes, policies and procedures necessary to conduct a review; process applications, reports of change, quarterly wage reports, skip tracing, employer follow-ups, and other requests as submitted for action. Excellent oral and written skills interviewing employers or their representatives to elicit information necessary to determine unemployment tax liability; assist employers or their representatives in completion of required program forms; researching current labor market information, responding to questions regarding the UI Tax program for employers or their representatives; maintain, retrieve and obtain information by telephone, automated databases, and files; manage assigned inventory in a timely matter; handle in a diplomatic and professional manner employers or their representatives, preparing accurate reports and records as directed by management, monitoring and evaluating employer accounts to assure program integrity. Operate the General Unemployment Insurance Effort (GUIDE), Tax Employer Accounting Multisystem (TEAM), Internet, Microsoft Word, UI Internet, Internet, Windows 7, OnBase, Virtual OnBase, Employer Registration System (ERS). Show less