Experience

Kambeo

• United States
• Software Development
• 1 - 100 Employee

• Support and Quality Assurance Manager

  • Jun 2021 - Present

  Hamilton, Ontario, Canada •Responsible for support operations – task management, escalations, monitoring service level agreements. •Acting as a liaison between customers and other departments to resolve complex support issues, resulting in improved customer satisfaction and reduced escalations. •Establish and maintain relationships with key customers, ensuring a high level of customer retention and repeat business. •Collaborate with other departments to develop and implement cross-functional support… Show more •Responsible for support operations – task management, escalations, monitoring service level agreements. •Acting as a liaison between customers and other departments to resolve complex support issues, resulting in improved customer satisfaction and reduced escalations. •Establish and maintain relationships with key customers, ensuring a high level of customer retention and repeat business. •Collaborate with other departments to develop and implement cross-functional support processes, resulting in increased efficiency and improved communication across the organization. •Manage a team of QA engineers and provide leadership, mentorship, and coaching to ensure optimal performance and productivity. Show less



VIZIYA Corp.

• IIOT Product Manager

  • Jan 2020 - Jun 2021



VIZIYA

• Support and QA Manager

  • Oct 2014 - Jun 2021

  Waterdown, Ontario, Canada • Responsible for managing the day-to-day operations of the Viziya Support Department. • Supporting all Viziya products for all ERP/EAM systems (SAP, Oracle EBS, Maximo, JD Edwards, and Infor).



Canadian Armed Forces | Forces armées canadiennes

• Canada
• Armed Forces
• 700 & Above Employee

• Royal Hamilton Light Infantry

  • Dec 1997 - Dec 2014

  Infantry Sergeant - Platoon 2IC Canadian Forces Decoration (CD)



Bell

• Canada
• Telecommunications
• 700 & Above Employee

• Senior Support Consultant

  • Feb 2001 - Sep 2014

  Maximo System Engineer IBM Certified Infrastructure Deployment Professional IBM Certified Deployment Professional