Experience

Zowie

• United States
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Apr 2023 - Present

  Warsaw, Mazowieckie, Poland



Skippet

• Luxembourg
• Software Development
• 1 - 100 Employee

• Customer Success Manager

  • Feb 2021 - Nov 2022

  Remote Managed the onboarding, and training of 100 US SME accounts onto the MyMedBot platform. Took initiative in creating a KPI system measuring customer data. Heavily involved in the recruitment process to grow the team from 7 to 12. Created a structured user testing programme for company’s new complex no-code solution.



Insider.

• United States
• Education Administration Programs

• Strategic Account Manager

  • Nov 2019 - Sep 2020

  Amsterdam Area, Netherlands Responsible for managing accounts with Poland, UK, Nordics, and Western Europe. Responsibilities include coordinating on digital marketing strategies with my clients, execution, meetings, monthly results. Internal responsibilities include employee training. Clients ranged from electronic, fashion retailers, NGO’s, e-commerce. Strategy focus of customer journey orchestration, offsite communication tactics, optimising oncoming traffic, design consultation, and A/B testing.

• Strategic Account Manager

  • Mar 2019 - Oct 2019

  Warsaw, Masovian District, Poland

• Account Manager

  • Sep 2018 - Mar 2019

  Warsaw, Masovian District, Poland Helping managing Insider’s cosmetic accounts from both an operational side and strategic side. Operationally, I create and implement the decided campaigns utilising the Insider product. Strategically, create reports, presentations and place personal input into marketing campaign strategies.



PwC Polska

• Poland
• Business Consulting and Services
• 700 & Above Employee

• Intern - Financial Crime Unit

  • Mar 2018 - Aug 2018

  Warsaw, Masovian District, Poland Supporting and completing various tasks to support the department in completing contracted projects. Primarily work on creating information databases, initial research on projects (Development Bank Romania), translating project proposals and reports from Polish to English, editing several proposal and final reports. Working on a program (A.C.E) to aid analysts research bad press, helping with testing case's and improving the A.I algorithm.



MSC Mediterranean Shipping Company

• Switzerland
• Transportation, Logistics, Supply Chain and Storage
• 700 & Above Employee

• Trainee - Import Customer Service

  • Mar 2017 - Nov 2017

  Warsaw, Masovian District, Poland Working as an Import Customer Service trainee. My main role is to release containers and assist clients in Poland who are importing containers to the country via the German ports of Bremerhaven and Hamburg. I work closely with clients and maintain verbal and written communications, while also working very closely with MSC Germany. I used Microsoft office programs daily, mostly for email use, but also for data collection in excel and organisation of statistics through the program.



ANU Football Club

• Australia
• Spectator Sports
• 1 - 100 Employee

• Division 9 Orange Coach

  • Feb 2016 - Sep 2016

  Canberra, Australia My role as coach included, selecting players for the season, organising training sessions, matches and working closely with players. Some skills that I build during this role included: - Management - Organisation - Relationships At the end of the season we finished 5th out of 12 teams.



European Academy of Diplomacy

• Poland
• Professional Training and Coaching
• 1 - 100 Employee

• Internship

  • Nov 2015 - Feb 2016

  Warsaw, Masovian District, Poland The European Academy of Diplomats is a Diplomat school which teachers young students about diplomacy. On top of providing lessons on a variety of tasks such as etiquette, current issues, and global affairs. The organisation also did research on political affairs, primarily on affairs occurring in Poland and neighboring European countries. I worked as a an intern, aiding and supporting those who worked at the organisation. Some of my main responsibilities included, preparing and… Show more The European Academy of Diplomats is a Diplomat school which teachers young students about diplomacy. On top of providing lessons on a variety of tasks such as etiquette, current issues, and global affairs. The organisation also did research on political affairs, primarily on affairs occurring in Poland and neighboring European countries. I worked as a an intern, aiding and supporting those who worked at the organisation. Some of my main responsibilities included, preparing and organisation presentation for various conferences. Preparing booklets, and other useful guides for students attending the class. As well as creating lessons plans by providing my own knowledge that complemented those plans. Show less



Aston Villa News and Views

• Editor

  • 2012 - 2015

  Publishing and editing sport content about English football club Aston Villa. Main responsibilities included, posting, and editing content. Analysis of matches and frequent articles regarding the latest events and news involving Aston Villa, as well as analysis. Throughout the 3 years of frequent posting, I also had an article published on the Daily Mail. This experience exhibits my skills as a writer and demonstrates my ability to communicate with readers. Additionally shows… Show more Publishing and editing sport content about English football club Aston Villa. Main responsibilities included, posting, and editing content. Analysis of matches and frequent articles regarding the latest events and news involving Aston Villa, as well as analysis. Throughout the 3 years of frequent posting, I also had an article published on the Daily Mail. This experience exhibits my skills as a writer and demonstrates my ability to communicate with readers. Additionally shows that I am able to write an analytic piece of writing. Show less