Experience

Macmillan Science and Education

• United Kingdom
• Book and Periodical Publishing
• 1 - 100 Employee

• Production Manager, Training Services for Scientists

  • Aug 2014 - May 2015



White Label Event Support

• Australia
• Events Services

• Project Manager

  • May 2013 - Jun 2014

  • In charge of co-ordinating event logistics over four states of Australia • Locating and hiring the staff over the four states • Lead builder at events sites • Pitching in client meetings to ensure that everyone across each level is clear with event operations/logistics • Responsible for training new staff • Co-ordinating event builds nationwide (the largest being 7 builds in one night) • Tech support during events • Client liaison pre, during & post event to make sure… Show more • In charge of co-ordinating event logistics over four states of Australia • Locating and hiring the staff over the four states • Lead builder at events sites • Pitching in client meetings to ensure that everyone across each level is clear with event operations/logistics • Responsible for training new staff • Co-ordinating event builds nationwide (the largest being 7 builds in one night) • Tech support during events • Client liaison pre, during & post event to make sure that everything runs correctly and that the client is happy • Contacting and meeting suppliers in order to ensure that the high quality standard we require is being met right across every level of production Show less • In charge of co-ordinating event logistics over four states of Australia • Locating and hiring the staff over the four states • Lead builder at events sites • Pitching in client meetings to ensure that everyone across each level is clear with event operations/logistics • Responsible for training new staff • Co-ordinating event builds nationwide (the largest being 7 builds in one night) • Tech support during events • Client liaison pre, during & post event to make sure… Show more • In charge of co-ordinating event logistics over four states of Australia • Locating and hiring the staff over the four states • Lead builder at events sites • Pitching in client meetings to ensure that everyone across each level is clear with event operations/logistics • Responsible for training new staff • Co-ordinating event builds nationwide (the largest being 7 builds in one night) • Tech support during events • Client liaison pre, during & post event to make sure that everything runs correctly and that the client is happy • Contacting and meeting suppliers in order to ensure that the high quality standard we require is being met right across every level of production Show less



Premium Media Holdings

• Sydney

• Project Manager

  • Jul 2013 - Feb 2014

  • Book artists for music events, then set up and run these events, providing artist support and sound tech • Talent scouting for new artists • Managing our talent list, ensuring that we are booking in the correct artists for each event • Speaking to prospective partners for events • General logistics for events eg. Acquiring permits, crew & equipment etc. • Book artists for music events, then set up and run these events, providing artist support and sound tech • Talent scouting for new artists • Managing our talent list, ensuring that we are booking in the correct artists for each event • Speaking to prospective partners for events • General logistics for events eg. Acquiring permits, crew & equipment etc.



Solar PV Commercial

• Solar Consultant

  • Jul 2013 - Oct 2013

  • Contacting prospective new clients and promoting the company through multiple industries • Contacting existing clients to ensure a constant amiable company relationship • Contacting prospective new clients and promoting the company through multiple industries • Contacting existing clients to ensure a constant amiable company relationship



Waitrose & Partners

• United Kingdom
• Retail
• 700 & Above Employee

• Customer Sales & Support

  • Oct 2012 - May 2013

  • Worked directly with customers to ensure complete satisfaction with our service and answer any queries or requests they may have • Empathise with customer over their problems with the service and work towards a suitable outcome • Training new staff • Responsible for issuing compensation/good will to customers at my discretion • Providing Tech Support • Part of a team who had to interface with particularly sensitive cases where situations had been escalated and required someone… Show more • Worked directly with customers to ensure complete satisfaction with our service and answer any queries or requests they may have • Empathise with customer over their problems with the service and work towards a suitable outcome • Training new staff • Responsible for issuing compensation/good will to customers at my discretion • Providing Tech Support • Part of a team who had to interface with particularly sensitive cases where situations had been escalated and required someone at a higher level to get involved in order to resolve the situation Show less • Worked directly with customers to ensure complete satisfaction with our service and answer any queries or requests they may have • Empathise with customer over their problems with the service and work towards a suitable outcome • Training new staff • Responsible for issuing compensation/good will to customers at my discretion • Providing Tech Support • Part of a team who had to interface with particularly sensitive cases where situations had been escalated and required someone… Show more • Worked directly with customers to ensure complete satisfaction with our service and answer any queries or requests they may have • Empathise with customer over their problems with the service and work towards a suitable outcome • Training new staff • Responsible for issuing compensation/good will to customers at my discretion • Providing Tech Support • Part of a team who had to interface with particularly sensitive cases where situations had been escalated and required someone at a higher level to get involved in order to resolve the situation Show less



Mascolo & Styles LLP

• Client Account Support

  • Aug 2010 - Aug 2011

  • Operating in a four man team, in charge of 50+ client accounts • Interfacing with clients and suppliers on a daily basis through e-mail and telephone, as well as internally with other departments • Using SAGE software, to draw up, co-ordinate and analyse company accounts to meet the requests of our clients • Operating in a four man team, in charge of 50+ client accounts • Interfacing with clients and suppliers on a daily basis through e-mail and telephone, as well as internally with other departments • Using SAGE software, to draw up, co-ordinate and analyse company accounts to meet the requests of our clients