Quality Control and Data Co-Ordinator

• Apr 2021 - Present

Property Manager

• Oct 2019 - Apr 2021

- I manage my own portfolio of properties, as well as help with other colleagues, where I am my tenants first point of contact in the business. This includes answering tenants queries and raising maintenance issues with contractors to ensure issues are resolved. - I respond to any complaints which my tenants may have and try to find a resolution to their problem by exploring the complaint. I will always try to make sure the tenants are happy with the outcome and my response.- I like to build a rapport with my tenants so they feel they can trust me and also come to me if they have any issues. I do this by checking if they have any problems and introducing myself with them when/before they move in so they know who I am and what I do.

Property Assistant

• May 2019 - Oct 2019

- I prioritise and manage my busy, fast paced workload which entitles me to look after and liaise with tenants/ leaseholders via phone and e-mail about issues they may have about my managed portfolio. This includes raising work orders to contractors to ensure these have been resolved.- General administration and organisation of the property managers documentation and diary.- I worked both as a team and individually to ensure tasks are completed and customers satisfaction is met. This includes working closely with property managers to manage complaints and offer suggestions for a better working practice for our properties. I will do this if there is a significant issue and I would raise suggestions as to how I could make things better to improve customer satisfaction.

Customer Relations Advisor

• Aug 2018 - May 2019

- SQR- collecting data and information which has been collected by mystery shoppers regarding issues at stations or on trains which need rectifying by a certain timeframes. I then review these faults and work with other departments to ensure that these get completed by the deadline date.- Customer advisor- Answer both phone and e-mail queries which customers may have as well as responding to customer complaints. This can be anything from a general enquiry to a complaint about a delay where I always try to ensure that the customer is satisfied with my response

Customer Relations Admin

• Mar 2018 - Jul 2018

As part of a customer relations administrator, my role is to respond to delay and repay queries made by customers and research whether the customer is entitled to compensation and if so how much. As part of a customer relations administrator, my role is to respond to delay and repay queries made by customers and research whether the customer is entitled to compensation and if so how much.

Resources Placement Student

• Jul 2016 - Sep 2017

As part of a resources placement student, my role was to work in the resources (rostering) department and look after the admin side of things. This included:- Answering queries regarding annual leave of train crew (email and telephone)- Noting availability and unavailability of traincrew- Assisting the pay desk and answering pay queries regarding overtime - Working with employee representatives at different depots to solve annual leave problems - Supporting resource planners during busy periodsFrom this experience, not only did I gain work place skills, I developed others which I had such as; communication, problem solving and teamwork. As well as this, I am now a more confident person and feel it has impacted me positively.

Retail Assistant

• Nov 2012 - Jul 2016

During my educational studies I was a part time retail assistant at Primark. From working there I have gained a lot of experience and skills throughout the store which includes being a till-operative, customer services and a retail assistant on shop floor. From these roles I have gained skills including great customer service, as all of my trained roles mean that I will constantly be facing customers and their problems or questions and I will always offer them the best solution to their issue. As well as this, working within retail and always having communications with customers has improved my confidence and communication skills as these have grown since joining Primark.

Work Experience

• Jul 2013 - Jul 2013

In July 2013, I completed a one week work experience at Lodge Cottrell Halesowen. Whilst on this worked across various department of the business which included management, finance and marketing. When in these departments I gained many skills and got a lot of experience from this which included completing an excel spreadsheet of the income and expenditure of the business, possible job research for the company which included looking on search engines and typing in relevant key words and finally in marketing I looked at how the company used their website to advertise the business and how the website could have been improved so it could seem professional as it was very outdated.

Work Experience

• May 2011 - May 2011

In May 2011, I completed a one week work experience at the London Midland Headquarters, Birmingham. Whilst on this work experience placement I went into many areas of the business. This included a 3 day induction where I completed a deaf and blind awareness course and a health and safety course. As well as an induction I also went into finance where I saw how the company gets their income and what they decide to spend the money on. Another department which I went in to was rosters, which is where people are allocated jobs based on their requests and the availability within the business.