Experience

Alivio Medical Center

• United States
• Medical Practices
• 1 - 100 Employee

• Director of Finance And Operations

  • Sep 2021 - Present

  • Responsible for overall operations of 4 different offices including primary care, surgery, physical medicine and rehab, GYN, neurology, and phlebology with a staff of 50+ employees • Created first ever budget for organization with an annual revenue of more than $6,000,000 • Created financial statements and accountability structures for all site managers with variance reports • Run leadership meetings to further train department and site managers on new/existing policies and proper ways to manage staff and serve patient needs • Created and initiated new patient flow process to decrease wait times, improve efficiency, and improve patient satisfaction for an organization with a high proportion of walk-in patients • Revamped employee handbook to initiate more accountability for PTO, employee scheduling, and attendance • Lead project director on organizational transition from iSalus EMR to e-ClinicalWorks EMR • Helped open new office in May 2022 with proper financial planning and a capital investment • Led creation of a marketing department with an internal/digital marketing associate along with a contracted external market associate Show less



Marlette Regional Hospital

• Hospitals and Health Care
• 1 - 100 Employee

• Director of Healthcare Practices

  • Nov 2018 - Jun 2021

  • Responsible for overall operations for 9 hospital departments including 6 primary care offices (4 rural health clinics), a specialty clinic, diabetes education, employee health, wound care, and 30+ employees • Increased revenue by 35% in a 3 year period combined in 6 primary care offices • Proficient in eCW as the electronic medical record • Created new population health specialist role to oversee referrals, prior authorizations, outreach calls and gap closures • Obtained PCMH designation in 5th office in 2019 and NHSC designations in the rural health offices • Streamlined Covid-19 clinics for both Moderna and Pfizer vaccines; responsible for primary setup and scheduling for Pfizer clinic • Re-structured department based on financial performance and productivity • Created scheduling and refusal to pay policies for all the offices • Standardized policies for providers (CME/PHO) • Created new onboarding process for providers and medical assistants to ensure that new employees found success right away • Worked with other departments to follow-up with patients on outstanding testing • Create specialty referral tracking method to monitor referrals from our PCP’s to our specialty clinic in order to justify the necessity of a specialty Show less



WARREN URGENT CARE PC

• United States
• Medical Practices

• Practice Administrator

  • Jan 2016 - Jan 2018

  • Created and managed budget • Completed payroll on a bi-weekly basis • Setup contract for HIPAA training for all 4 offices (3 not managed by myself) • Created and maintained HIPPA & OSHA compliance binders • Created and maintained MIPS (Medicare) & Meaningful Use (Medicaid) binders • Created and maintained monthly reports for patient counts and referrals • Created and monitored protocol I setup for obtaining past due collection amounts due to a patient responsibility AR report • Implemented new changes to the registration process and how the back desk coordinated patient care • Led transition of office to Docutap PM & EMR system from Allscripts Show less



Hamzavi Dermatology Clinic

• United States
• Medical Practices
• 1 - 100 Employee

• Practice Manager

  • Jul 2014 - Feb 2015

  • Managed operations for 2 different sites, 5 physicians, 3 mid-level providers, and 2 nurses • Utilized ADP (practice management system) & EMA (electronic medical records) • Created and maintained patient satisfaction survey data • Held monthly meetings with staff recognizing high performing staff members and ways to improve • Led transition of office to a new skin care line (Skin Type Solutions) through Baumann Cosmetic • Maintained data for yearly HIPAA, OSHA, and CLIA compliance • Instructed and trained staff on objectives for Meaningful Use and PQRS • Managed budget for both sites Show less



EASTSIDE PODIATRY

• United States
• Medical Practices
• 1 - 100 Employee

• Practice Manager

  • Jan 2014 - Jul 2014

  • Managed operations for 8-10 employees • Utilized MD Synergy PM and EMR systems • Worked in collaboration with Ascension Health on patient centered medical home (PCMH) objectives and implementation for the office • Credentialed 2 physicians with multiple third party payers • Obtained multiple referrals from primary care physicians to send all their foot and ankle patients to our facility • Conducted employee reviews and responsible for hiring/firing of any non-physician employee • Monitored claims, completed weekly statistics, and had regular communication between billing manager and the owner/physician Show less



HealthQuest Physical Therapy

• United States
• Health, Wellness & Fitness
• 100 - 200 Employee

• Practice Manager

  • Dec 2008 - Feb 2013

  • Worked with Quality Assurance Manager to audit charts and ensure organization compliance • Initiated a fee-for-service program at the clinic • Used PTOS (physical therapy operating system), scheduled clients, and processed payments • Payroll, accounts receivable/payable, bookkeeping, and accounting experience • Completed weekly stats (patient visits, scheduled visits, revenue possibilities, etc.) • Supervised front office staff, interviewed potential employees, and disciplined employees Show less