Key Account Coordinator UK & Ireland

• Apr 2022 - Present

Online courses

• Oct 2020 - Present

• Enrolling with several platforms to build further copywriting experience. Prior to this I have followed online learning courses on the Spanish Language and on an Introduction to Photography. Alongside this I am spending my time seeking out my next (working) challenge. • Enrolling with several platforms to build further copywriting experience. Prior to this I have followed online learning courses on the Spanish Language and on an Introduction to Photography. Alongside this I am spending my time seeking out my next (working) challenge.

Projects Co-ordinator and Content Manager

• Nov 2011 - Oct 2020

• Created and managed all English language content for Shoestring website, blogs and digital newsletters. • Project managed the introduction of a new travel product managing all communication to local supply agencies and ensured the key aspects of the product were clearly understood. • Brand development of Shoestring in the UK: coordinated the brand presence at consumer fairs, stand management, communicating the USP of Shoestring products. • Developed training/onboarding program for suppliers and gave on-location training in Thailand. • Coordinated the onboarding of new international sales agencies. • Customer service and consultative sales over phone and email. • Checking and issuing of partner contracts. • Booking entry into Reservation System (Globus). • Controlling of incoming agent invoices, tracking client payments, and informing agents. • Supported the website activities of Shoestring DE in Germany. • Close working relationships with Sales, Finance, and international partners. Show less

Customer Service for UK Market

• Jul 2011 - Oct 2011

• Technical assistance to users and problem-solving software/hardware issues. • Helping customers navigate the website, suggest products and process sales transactions. • Technical assistance to users and problem-solving software/hardware issues. • Helping customers navigate the website, suggest products and process sales transactions.

Sales executive

• Feb 2011 - May 2011

• Research of leads, cold-calling leads and pro-actively selling sports hospitality packages to premium events directly to CEO level personnel. • Research of leads, cold-calling leads and pro-actively selling sports hospitality packages to premium events directly to CEO level personnel.

Destination Manager: Central Switzerland

• Apr 2009 - Oct 2010

• Responsible and SPOC for incoming UK guests to busiest CH region (guests received). • Organising and executing of face to face and telephone welcomes. • Catering to client special requests, direct sales of local excursions/services and provision of general information. • Maintaining high service level and representation appropriate to the Kuoni name. • Responsible and SPOC for incoming UK guests to busiest CH region (guests received). • Organising and executing of face to face and telephone welcomes. • Catering to client special requests, direct sales of local excursions/services and provision of general information. • Maintaining high service level and representation appropriate to the Kuoni name.

International Destinations Manager - Shoestring UK

• Jun 2007 - Dec 2008

• Scaling up of Dutch travel organisation from inception, new office, new staff (multicultural) and new location (Lugano, Switzerland) for venture into new markets. • Management of website with writing of copy, translation work and continued content maintenance. • Active sales with clients, phone and email consultation and invoicing/credit controlling tasks. • Travelling to gain product knowledge and attending international marketing events to promote brand. • Client aftercare service, dealing with complaints and being part of the emergency team for those in resort. Show less

Travel Sales Consultant

• Dec 2000 - Jun 2007

• Direct sales (from UK headquarters) via phone and email to clients and travel agencies of both pre-packaged and tailor-made holidays in destinations in Africa/Indian Ocean region. • Consistent top 5 performer in sales revenue among a sales force of +100, winning travel incentives and earning educational visits. • Involvement in sales and product training and mentoring new team members. • Increased focus on tailor made packages and assisting other sales regions/departments. • Selling packages to clients based around attendance to a high-profile sports event such as the Rugby World Cup. Show less

Customer Service Representative

• 1998 - 2000

Worked as Head cashier for large London branch where duties would include being responsible for 6 cashiers/sales representatives and the daily tallying of tills. Worked as Head cashier for large London branch where duties would include being responsible for 6 cashiers/sales representatives and the daily tallying of tills.