Experience

Atlanta Symphony Orchestra

• United States
• Performing Arts
• 100 - 200 Employee

• Director of Multimedia Technology

  • Jul 2015 - Present



High Museum of Art

• United States
• Museums, Historical Sites, and Zoos
• 100 - 200 Employee

• Web Manager

  • Jul 2007 - Jul 2015

  With its renowned collection of classic and contemporary art and award-winning architecture, the High Museum of Art is the leading art museum in the southeastern United States. My responsibilities included: • Provide leadership and strategic recommendations for existing and future technology systems and visitor-impacting projects • Work with museum departments, Woodruff IT teams, and third-party developers to define, plan, present to upper management, and manage implementation of technology projects • Managed initial and ongoing development of a customized e-commerce system for the museum: - Increased online memberships by over 70% - Increased online transactions by almost 50% - Increased mobile e-commerce conversions by 75% - Ensure e-commerce system provides flexibility for future mobile and kiosk enhancements • Identify and work to streamline business process limitations and bottlenecks using available technology resources • Propose and provide project leadership for cross-divisional technology enhancement projects with the Woodruff Arts Center, Atlanta Symphony Orchestra, Alliance Theatre, and Arts For Learning



WTTW/Chicago PBS

• United States
• Broadcast Media Production and Distribution
• 100 - 200 Employee

• Manager, Internet Operations

  • Aug 2004 - Jun 2007

  WWCI, Inc. is the umbrella company for WTTW11, Chicago’s premier PBS television station, and 98.7WFMT, widely acknowledged as the finest radio broadcaster of classical music and fine arts programming in the country. My responsibilities included: • Managed and implemented a full Web site redesign for WTTW11 (1600+ pages) and 98.7WFMT (800+ pages) including all functionality, system integration, interactive initiatives, and conversion to a Web Content Management System (CMS) • Coordinate between internal departments and development partners to complete daily Web site changes and improvements • Project manage and troubleshoot all system integration projects and processes between development partners, WWCI technical staff, and external application support teams for membership and scheduling systems • Implemented daily e-mail and online marketing initiatives for www.wttw.com and www.wfmt.com - Increased subscriptions by 40% to 40,000+ subscribers - Increased monthly e-mail campaigns by 23% to an average of 31 campaigns per month • Managed all e-commerce projects and troubleshooting of system issues and bugs - Increased online revenue by 54% to $660,000 during first year of redesigned Web site • Manage and implement all PBS.org projects and daily content updates to ensure conformance to PBS standards



Chicago Symphony Orchestra

• United States
• Performing Arts
• 100 - 200 Employee

• Web Site and Multimedia Manager

  • Apr 2004 - Aug 2004

  The world renowned Chicago Symphony Orchestra is home to some of the world’s finest musicians,presenting over 150 performances and events a year in addition to international and domestic touring.My responsibilities included:• Managed project coordination and budgeting between external vendors and internal IT teams forintegration and enhancement projects• Developed and maintained management policy for www.cso.org content management system (CMS)• All Web Site Administrator tasks below

• Website Administrator

  • Mar 2002 - Apr 2004

  My responsibilities included:• Made all edits on www.cso.org (800+ pages) including production of multimedia assets, interactiveflash microsites, and training of departmental content managers• Managed daily Symphony Center e-mail initiatives including design and layout implementation anddelivery methods



Information Security Corporation

• United States
• IT Services and IT Consulting
• 1 - 100 Employee

• Online Communications Intern

  • Dec 2001 - Mar 2002

  ISC specializes in the design and development of standards-conforming conventional and public key encryption and authentication software. My responsibilities included: • Assisted sales and marketing team with design and development of product brochures, press releases, proposals and RFI responses • Designed and developed new company logo, Web site, and e-commerce strategies dealing with PKI (public key infrastructure) security environments ISC specializes in the design and development of standards-conforming conventional and public key encryption and authentication software. My responsibilities included: • Assisted sales and marketing team with design and development of product brochures, press releases, proposals and RFI responses • Designed and developed new company logo, Web site, and e-commerce strategies dealing with PKI (public key infrastructure) security environments



Northwestern University

• United States
• Higher Education
• 700 & Above Employee

• Webmaster for The Graduate School

  • Sep 1999 - Jul 2000

  The Graduate School at Northwestern University is charged with supervision of graduate work leading to advanced academic degrees in over 70 disciplines. My responsibilities included: • Redesigned, updated and managed the Web site for The Graduate School • For the first time, took the print-only course description files (approximately 350 pages) and efficiently transferred them to an online presentation format The Graduate School at Northwestern University is charged with supervision of graduate work leading to advanced academic degrees in over 70 disciplines. My responsibilities included: • Redesigned, updated and managed the Web site for The Graduate School • For the first time, took the print-only course description files (approximately 350 pages) and efficiently transferred them to an online presentation format



Fenton, Inc.

• Consultant

  • 1989 - 1995