Experience

Sklar Technology Partners
• United States
• IT Services and IT Consulting
• 1 - 100 Employee
• Systems Engineer

  • Nov 2014 - Present


STG, Inc. (ACCESS Systems)

• Systems Administrator

  • Sep 2010 - Nov 2014

  • Plan, design, document, and implement various systems to include desktop PC’s, servers, network equipment, and software applications. • Monitor the use of and maintain the organization’s photocopiers and printers. • Monitor and maintain procedures for all server backups. • Monitor, plan, and coordinate the distribution of client/server software and service packs. • Perform on-site technical support. • Provide administrative support to the Microsoft Office 365 Suite - Cloud Services for email, SharePoint, and others. • Maintain inventory and organization of all hardware and software resources. • Maintains excellent communication with the Program Manager on all tasks and projects. • Create and update technical documentation and configuration management methodologies. • Provide emergency on-call support. • Acts as the Subject Matter Expert on all site software. • Consults with Program Manager on new technical projects and procedures. • Manage Anti-Virus solutions and outbreaks. • Supports Manage Engine Helpdesk. Intermediate Helpdesk Coordinator, August 2011 to September 2012 • Helpdesk analyst for the General Services Administration (GSA), eTools helpdesk. • Provided technical support to customers and vendors by phone and e-mail requesting assistance with the eOffer, eMod, FSS Online and ORS systems. • Responded to a broad scope of questions and issues from vendors who need assistance with submitting contract proposals and modifying existing government contracts. • Performed problem diagnosis, recognition, research, isolation and resolution for issues reported by the users. • Analyzed customer issues to determine if escalation is required. • Created, managed and maintained tickets in USD ticketing system. • Assisted in maintaining current program documentation for the E-Tools program support. Junior Systems Administrator, September 2010 to August 2011 • Preformed all task as above Systems Administrator position under the mentorship of the Director of IT.



Office Depot

• France
• Retail Office Equipment

• Technology Associate

  • Feb 2007 - Sep 2010

  • Provided excellent customer service. • Troubleshot customer laptop and desktop issues to determine repairs. • Installed, replaced, and upgraded hardware for customer desktop and laptop computers. • Installed, repaired and upgraded operating systems and software applications for customers. • Removed viruses from computers infected by Spyware, Adware, and Malware. • Recovered, backed-up, and migrated data from computer systems, hard drives, and crashed or failing hard drives. • Provided excellent customer service. • Troubleshot customer laptop and desktop issues to determine repairs. • Installed, replaced, and upgraded hardware for customer desktop and laptop computers. • Installed, repaired and upgraded operating systems and software applications for customers. • Removed viruses from computers infected by Spyware, Adware, and Malware. • Recovered, backed-up, and migrated data from computer systems, hard drives, and crashed or failing hard drives.