Adam Harrison
Technical Architect at Planet IT - Claim this Profile
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Basic German -
Topline Score
Bio
James Dell
I have had the pleasure of managing Adam since he joining the Technical Architecutre team, he is a technically strong and highly skilled individual who has thrived in the challenges of moving to a role which is focused on future developments and designs and less on the support aspects. Over his first 12 months Adam has grown as an individual beyond the already high expectations we had of him and he continues to drive forward with the ambition to succeed which is unrivaled. There is no challenge placed in front of Adam which he cannot overcome and as such he is perfectly placed to support customers in overcoming their challenges and driving their IT forward.
James Dell
I have had the pleasure of managing Adam since he joining the Technical Architecutre team, he is a technically strong and highly skilled individual who has thrived in the challenges of moving to a role which is focused on future developments and designs and less on the support aspects. Over his first 12 months Adam has grown as an individual beyond the already high expectations we had of him and he continues to drive forward with the ambition to succeed which is unrivaled. There is no challenge placed in front of Adam which he cannot overcome and as such he is perfectly placed to support customers in overcoming their challenges and driving their IT forward.
James Dell
I have had the pleasure of managing Adam since he joining the Technical Architecutre team, he is a technically strong and highly skilled individual who has thrived in the challenges of moving to a role which is focused on future developments and designs and less on the support aspects. Over his first 12 months Adam has grown as an individual beyond the already high expectations we had of him and he continues to drive forward with the ambition to succeed which is unrivaled. There is no challenge placed in front of Adam which he cannot overcome and as such he is perfectly placed to support customers in overcoming their challenges and driving their IT forward.
James Dell
I have had the pleasure of managing Adam since he joining the Technical Architecutre team, he is a technically strong and highly skilled individual who has thrived in the challenges of moving to a role which is focused on future developments and designs and less on the support aspects. Over his first 12 months Adam has grown as an individual beyond the already high expectations we had of him and he continues to drive forward with the ambition to succeed which is unrivaled. There is no challenge placed in front of Adam which he cannot overcome and as such he is perfectly placed to support customers in overcoming their challenges and driving their IT forward.
Credentials
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Microsoft Certified: Azure Virtual Desktop Specialty
MicrosoftOct, 2022- Nov, 2024 -
Microsoft Certified: Azure Solutions Architect Expert
MicrosoftMar, 2022- Nov, 2024 -
SE: Campus Networking Credential 2021
Dell EMCDec, 2021- Nov, 2024 -
SE: Core Client Credential 2021
Dell EMCDec, 2021- Nov, 2024 -
SE: MidRange Storage Credential 2021
Dell EMCDec, 2021- Nov, 2024 -
SE: Server Credential 2021
Dell EMCDec, 2021- Nov, 2024 -
Microsoft Azure Architect Technologies AZ-303
MicrosoftJul, 2021- Nov, 2024 -
Microsoft Certified Azure Administrator Associate AZ-104
MicrosoftJul, 2021- Nov, 2024 -
Microsoft Certified Azure Fundamentals AZ-900
MicrosoftJun, 2021- Nov, 2024 -
Kaspersky Certified Professional: Endpoint Security and Management. What's New (202.11.1)
KasperskyApr, 2021- Nov, 2024 -
Kaspersky Certified Professional: Kaspersky Endpoint Detection & Response Optimum (P24.10)
KasperskyApr, 2021- Nov, 2024 -
Kaspersky Certified Professional: Kaspersky Endpoint Security and Management (002.11.1)
KasperskyApr, 2021- Nov, 2024 -
Kaspersky System Engineer: Kaspersky Security Center. Systems Management (009.11)
KasperskyApr, 2021- Nov, 2024 -
Sophos Certified Architect - Sophos XG Firewall v18.0
SophosMar, 2021- Nov, 2024 -
Sophos Certified Architect - Sophos Central Endpoint & Server v2.0
SophosFeb, 2021- Nov, 2024 -
Smoothwall Network & Firewall Administrator V1.0
Smoothwall, Inc.May, 2020- Nov, 2024 -
Smoothwall Network & Firewall Operator V1.0
Smoothwall, Inc.May, 2020- Nov, 2024 -
Smoothwall Web Filter Administrator V2.0
Smoothwall, Inc.May, 2020- Nov, 2024 -
Smoothwall Web Filter Operator (Level 1) V1.0
Smoothwall, Inc.May, 2020- Nov, 2024 -
Sophos Certified Engineer - Sophos XG Firewall v18.0
SophosMay, 2020- Nov, 2024 -
Sophos Certified Engineer - Sophos Central Endpoint & Server v2.0
SophosMar, 2020- Nov, 2024 -
CompTIA A+ IT Technician
CompTIAFeb, 2010- Nov, 2024
Experience
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Planet IT🌍
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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Technical Architect
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Jan 2021 - Present
As part of the creation of the Technical Architecture department, I was asked to join as a Technical Architect based on my vast experience within the IT industry. This is a role that I have grown into and enjoy the daily challenges that I face while providing the best possible customer experience. As a Technical Architect I support the business and enable it to help customers get the most from their IT investments, through offering best in breed technology, expertly designed and engineered solutions that supported them in overcoming their business challenges. This enables me to work directly with customers to shape their IT landscape, introduce them to new technologies and influence their approach to technology in the business while using my experience and knowledge to guide the customer through the process.I also undertake security, infrastructure and cloud configuration reviews for our customers and report on my findings along with any recommendations; this has been particularly successful as it has showcased Planet IT's knowledge and experience within the sector, as well as producing a polished and presentable report that can be provided to the customer's decision makers for budgetary reasons.
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Security Analyst
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Aug 2020 - Jan 2021
While working on the IT Helpdesk as an Infrastructure Specialist, I was asked to move to Security Services to provide some experience and seniority, and bridge the gap between the two departments in terms of knowledge. I provided consultancy services to existing and potential customers to ensure that their Cyber Security estate was configured correctly and was well maintained.Day to day, ensured all customers are fully protected and provided support where required. Worked with a variety of Anti Virus products such as Sophos Intercept X Advanced with XDR, ESET PROTECT, Kaspersky Optimum; Email Security Gateways such as Mimecast, Barracuda and Sophos; Cyber Awareness Solutions such as KnowBe4 and Barracuda; and firewalls such as Sophos XG / UTM, WatchGuard, FortiGate, SonicWall etc.
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4th Line Support Engineer
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Jul 2019 - Aug 2020
Joining the Planet family as a 4th-line support engineer, I used my experience to assist with escalations from 1st and 2nd line engineers, as well as taking ownership of 4th line support requests; Planet IT offers a 4th Line Support option and I was one of the engineers that dealt with these tickets.Due to the nature of 4th-line support requests, there were times when a site visit to resolve infrastructure issues was necessary. This would be done when remote support was not appropriate (network or server issues for example).As part of the role I would assist the Professional Services department with crossover projects that involved fully managed / 4th line support customers. This would require full documentation being created and handover communication being carried out.Due to the seniority of the role, I would work closely with the Helpdesk Manager and Escalations Manager to ensure efficient running of the helpdesk as well as investigating repeat issues and work to find a definitive solution and using experience / lessons learned to put preventative measures in place.
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National Foundation for Educational Research (NFER)
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United Kingdom
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Research Services
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100 - 200 Employee
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ICT Systems Engineer
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Aug 2015 - Jul 2019
Systems and 3rd line support. Responsible for installing new virtual servers and maintaining existing ones using VMWare. Responsible for security monitoring (using AlienVault, Solarwinds and Checkpoint firewalls), scheduled backups and WSUS. AD/Exchange/Group Policy management. Veeam, AWS, Sophos, ManageEngine and PRTG also used daily. Systems and 3rd line support. Responsible for installing new virtual servers and maintaining existing ones using VMWare. Responsible for security monitoring (using AlienVault, Solarwinds and Checkpoint firewalls), scheduled backups and WSUS. AD/Exchange/Group Policy management. Veeam, AWS, Sophos, ManageEngine and PRTG also used daily.
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Unit IT
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United Kingdom
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IT Services and IT Consulting
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1 - 100 Employee
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2nd Line Engineer and Helpdesk Team Leader
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Sep 2013 - Jul 2015
Provide 2nd line support to office based companies. Daily use of Active Directory, Microsoft Exchange, Blackberry Enterprise Server along with Server building, configuring, implementing and troubleshooting. Provide support services both remotely and on-site. Assist in the running and streamlining of the helpdesk. Provide 2nd line support to office based companies. Daily use of Active Directory, Microsoft Exchange, Blackberry Enterprise Server along with Server building, configuring, implementing and troubleshooting. Provide support services both remotely and on-site. Assist in the running and streamlining of the helpdesk.
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MICROS Systems UK Limited
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United Kingdom
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IT Services and IT Consulting
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100 - 200 Employee
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Software Support Group (SSG)
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May 2013 - Sep 2013
Escalation point for the 1st/2nd line support desk.
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2nd Line Support Analyst
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Jul 2012 - May 2013
2nd Line IT Support Analyst who is driven and motivated. I have a genuine passion for IT and I strive to succeed in this field. Same job as previous, company name change...
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2nd Line Support Analyst
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Jul 2012 - Oct 2012
2nd Line IT Support Analyst who is driven and motivated. I have a genuine passion for IT and I strive to succeed in this field.
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Senior IT Support Analyst
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Mar 2011 - Jul 2012
Provide 1st and 2nd line software / hardware support to a number of well known hospitality companies, while providing excellent customer service over the phone.
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TGI Fridays UK
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United Kingdom
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Restaurants
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300 - 400 Employee
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Waiter / Shift Leader
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Mar 2005 - Mar 2011
Provided excellent customer service while leading the Front of House team. Also became 'hardware champion' due to my interest and knowledge in IT, which would involve basic troubleshooting of defective hardware (checking cabling to and restarting EPOS systems), configuration of PDQ card machines, and be the on-site hands and eyes of the remote IT department. Provided excellent customer service while leading the Front of House team. Also became 'hardware champion' due to my interest and knowledge in IT, which would involve basic troubleshooting of defective hardware (checking cabling to and restarting EPOS systems), configuration of PDQ card machines, and be the on-site hands and eyes of the remote IT department.
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The Toby Carvery
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United Kingdom
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100 - 200 Employee
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Team Leader
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Jan 2001 - Mar 2005
Led the FOH / BOH team while taking responsibility for the shift. Took control of stock taking / ordering and staff scheduling. Led the FOH / BOH team while taking responsibility for the shift. Took control of stock taking / ordering and staff scheduling.
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Education
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1994 - 1999
Langley Park Boys School
6 A-C Grade GCSE's -
2010 - 2010
Bickenhall College, London
Comptia A+, IT Support
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