Retail Bakery/Bar Manager

• Apr 2022 - Present

Team Lead - Digital Experience

• Jan 2022 - Apr 2022

Responsible for the supervision and operation of the Digital Pickup Team according to Walmart standards of providing excellent customer service. Daily update the operations board with key performances. Auditing customers orders to ensure they are fulfilled correctly. Teaching and training associates to meet the pickup expectations and company goals. Supporting to improve the efficiencies in store by leveraging metrics and leadership insight to resolve operational gaps. Picking and loading orders, executing process improvements, evaluating the execution of the program plans and projects. Show less

Store Manager

• Mar 2007 - Jan 2022

Manage a team of 20-40 employees including 4 supervisors and an assistant store manager. Store Manager trainer. Responsible for sales volume up to $2.5M Established consistency with inventory controls and improved the leadership team through recruitment and training which had positive effects on improved customer service. Reduced operating costs through efficient use of resources and interpreted data. Examined, and analyzed accounting records, financial statements, and other financial reports for completeness, to assess accuracy to reporting standards. Store recognized for Drive-Thru speed by improved operations and time-saving measures and customer connection growth. Awards for district best controllable contribution and total contribution. Show less

Wig Maintenance Technician

• Aug 2019 - Sep 2019

Wash, set, dry, style, maintain 5-10 wigs per show for 2-3 daily shows. Wash wigs, style using velcro rollers, magnetic rollers, perm rods, and marcel irons. Style and refresh wigs according to photos for character and period meeting daily deadlines. Wash, set, dry, style, maintain 5-10 wigs per show for 2-3 daily shows. Wash wigs, style using velcro rollers, magnetic rollers, perm rods, and marcel irons. Style and refresh wigs according to photos for character and period meeting daily deadlines.

Regional General Manager

• Feb 2004 - Feb 2007

Fully accountable for a growing, efficient, and profitable specialty/personal service retail space. Managed several locations over this period ranging from 700 sq. ft. with $700,000 in annual sales to 1800 sq. ft. and $1 million in annual sales. Manage all store operations to ensure that sales transactions, customer payments and collection activities are properly performed in accordance with the Company's operations procedures and all applicable laws. Prepare and analyze daily, monthly and other company reports and communicate information necessary to various levels of management. Obtains and analyzes customers' feedback to identify opportunities in product lines, equipment, and services. Manage budgets, inventory levels and payroll. Researched and implemented new Point of Sale for improved inventory and customer account accuracy and user friendliness. Recruited, maintained, developed and motivated an outstanding team. Show less