Experience

Mural Corporation

• United States
• IT Services and IT Consulting
• 100 - 200 Employee

• Escalation Engineer

  • Jun 2019 - Present

  Providing Frontline Support for Microsoft 365/Office 365 Services and Offerings. Take and assist with Support Cases through Microsoft 365/Office 365 to offer quick and accurate resolutions. Providing Frontline Support for Microsoft 365/Office 365 Services and Offerings. Take and assist with Support Cases through Microsoft 365/Office 365 to offer quick and accurate resolutions.



Kelly

• United States
• Staffing and Recruiting
• 700 & Above Employee

• Tier 1 iOS Advisor

  • Feb 2019 - Jun 2019

  iOS/Mac Remote Support iOS/Mac Remote Support



Freedom Smoke USA

• United States
• Retail
• 1 - 100 Employee

• Director of IT/System Administrator

  • Dec 2013 - Aug 2018

  Maintained IT Infrastructure, Implemented Remote Monitoring and Management utilities such as LabTech/Connectwise Automate, Daily Help Desk Support for several retail locations, Network monitoring and management, Server 2012 Setup/configuration/maintenance, Active Directory setup and Maintenance Maintained IT Infrastructure, Implemented Remote Monitoring and Management utilities such as LabTech/Connectwise Automate, Daily Help Desk Support for several retail locations, Network monitoring and management, Server 2012 Setup/configuration/maintenance, Active Directory setup and Maintenance