Insurance Financial Examiner – IT Specialist

• Mar 2022 - Present

Insurance Financial Examiner - Financial Technology Specialist at Wisconsin OCI

• Mar 2022 - Present

Security Administrator

• Sep 2016 - Mar 2022

Responsible for creating and revising Department IT security policies and procedures. Responsible for performing security threat assessments on new and modified in-house applications. Responsible for performing audits, both internal and external, against the DFI environment. Responsible for performing vulnerability scans, against the DFI servers, workstations and applications. Responsible for the Department's anti-virus product. Responsible for the administration of the Department's firewall. Responsible for handling escalated support incidences that need to be investigated beyond the help desk. Show less

System Administrator II

• Oct 2012 - Aug 2016

Deployed and supported the email encryption system. Deployed and supported the 2nd-factor authentication system. Responsible for the administration of the County's computer/server backup system. Responsible for the administration of the County's Active Directory structure. Responsible for the County's anti-virus product. Responsible for the County's spam filter product. Responsible for the administration of the County's firewall. Responsible for handling escalated support incidences that need to be investigated beyond the help desk. Show less

Open Systems Analyst I

• Jun 2011 - Oct 2012

Responsible for maintaining security posture of 5500 Windows Server 2003 & 2008 and Windows XP & 7 endpoints throughout the company.Served in an on-call rotation where the person on-call was responsible for handling Tier 2 support of Help Desk tickets and for creating users and modifying existing users within Active Directory.Responsible for deploying monthly and out-of-band patches to workstations in a timely manner to meet TMA/CMS requirements in order to maintain compliance.Deployed and implemented Tivoli Endpoint Manager company wide for use in controlling network access and patch management. This was to replace Microsoft's System Center Configuration Manger. This project involved creating policies and procedures, developing analysis of the network, upgrading the system as they became available and developing training material to be used by the rest of the department to expand system administrator's knowledge base.Created documentation that was used by management and security engineers to close or prove findings during annual DIACAP audit.Worked with VMware creating new servers and converting physical servers into virtual.Took part in my company’s annual Disaster Recovery (DR) Rehearsal, representing my department by recreating the Active Directory structure and setting up Windows DNS and DHCP. Show less

Business Systems Analyst

• Apr 2010 - May 2011

Performed LAN admin duties including, but not limited to creating and removing PC accounts from Active Directory, unlocking accounts, and adding users to necessary groups.Utilized scripting and batch files to solve problems in an efficient manner.Continued imaging and troubleshooting workstations.Provided Tier 2 support of Help Desk tickets by personally handling them or through delegating them to other team members.Served as team lead for interim period when a director position was being filledServed as an administrator for the company's project tracking program. Worked with multiple teams to develop and implement a new project workflow that met CMS criteria and would be used by all levels and departments of the Medicare Division. Show less

OPS-LAN Support Assistant

• Feb 2009 - Apr 2010

Worked with Windows XP and Windows Server 2003.Troubleshot issues related to hardware and software.Imaged computers based on best practices.Upgraded and modified BIOS settings.Upgraded firmware for sound and printer devices.Provided Tier 2 support for Help Desk Tickets.TRAINING:Completed the following Tivoli Endpoint Manager courses: